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Over 95% of your website visitors leave without making a purchase.

When visitors use Live Expert® for instant video chat with an advisor,
customer conversion reaches 25%–50%
and avg. transaction value increases 30%–100%.

Online Video Chat Customer Service System

Web • Mobile • Email • Text • QR Code

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Virtual Service System – 2021 2

EASY FOR CUSTOMERS

  • One-demand or scheduled services
  • No software download needed
  • One-click connection
  • Automated video call routing
  • Flexible workflow & custom UI
  • Video, voice, text options

COMPREHENSIVE FEATURES

  • Invite & add people to session in real-time
  • Waiting room with customer & call details
  • Quick access to frequently used content
  • Co-browse, share files & videos
  • Complete forms, signatures, verify ID
  • 20 real-time reports & analytics
Mobile App whirlpool
LEA Widget DEN
On Demand Schedule LEA Buttons
QR Code Pleasant Holidays
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Email Confirmation MAP

Video Chat Customer Service System for
Services • Retail • Direct to Consumer

6 ways for customer to connect with one click:

  • Add to digital ads & partner websites
  • Expand product & service offerings
  • Engage customer at moment of need
  • On-demand or scheduled services
  • Easy implementation

Video Chat Customer Service System for
Remote Equipment Support

Companies like Whirlpool use Live Expert for virtual equipment repair and support for technicians and customers.

  • Improve access to service for customers
  • Improve service response time
  • Improve first call resolution
  • Reduce service & support costs
  • Provide live engagement with social distancing
Virtual Service System – Equipment Support
mobile app sdk

Customizable Mobile App or SDK

Comprehensive iOS and Android app for all use cases.

  • Custom branding and menu of services
  • Custom UI and on-screen messages
  • Live agent or self-service options
  • Interactive tools for consultation & collaboration
  • Secure encrypted messaging

Live Expert Studio

What agents use for online, mobile video chat

  • Automated video call routing to available staff
  • Automated queue mgmt. and afterhours message
  • Detailed view of all customers in session & waiting
  • Detailed view of all agent status & expertise
  • Invite another agent. Transfer live video calls
  • Invite & add 3rd party to session in real-time
  • Library of frequently used webpages, videos, forms
  • Co-browsing, screen sharing, annotation
  • Complete forms, obtain signature, verify ID
  • Automatically saves documents & photos to cloud
Integrated with Saleforce Genesys etc. 2
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LIVE EXPERT ANYWHERE

Human interaction on websites

mobile

LIVE EXPERT MOBILITY

Live mobile consultations

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LIVE EXPERT STATION

Unlimited expertise at every location

Learn how Live Expert can transform your business.

REQUEST A DEMO