Best-In-Class Kiosks
Powered by our Live Expert® Virtual Service System

Designed and built for unmatched performance, user experience, and reliability.

  • Purpose-built design and best-in-class components.
  • 4K anti-reflective PCAP touchscreen display.
  • High powered CPU and RAM for flawless video communication.
  • Advanced camera for HD video calls between customers and virtual agents.
  • Speakerphone with 4-mic array, echo cancellation, background noise suppression.
  • Virtual agents can see and remotely control all activities on the kiosk screen.
  • Manufactured in the US.
  • Available at unmatched prices.

Countertop Virtual Service Kiosk

M1 Kiosk w/
24” Touchscreen
and 2nd Camera for
Document Imaging

The M1 kiosk is ideal for providing customers with a seated service experience. Integrated 4K camera for easy document image capture is an alternative to a bulky scanner. Customers can review & manage document images before uploading to a virtual agent.

Kiosk can be used together with desktop devices – printer, scanner, CC reader, ID scanner, signature pad, keyboard & mouse with secure USB ports.on to use with off-the-shelf desktop devices – printer, scanner, CC reader, ID scanner, signature pad, keyboard & mouse with secure USB ports.

Flexibility to Integrate Peripheral Devices

Our kiosks can be customized to include peripheral and integrated devices, such as:

  • Credit card reader
  • Driver license scanner
  • Bill acceptor
  • Signature pad
  • Keyboards with trackpad
  • Document scanners
  • Printers
  • Speakerphone or handset

What Are the Benefits of Using Virtual Service Kiosks?

Greater Staffing Efficiency:  Virtual customer service agents can instantly assist customers at any location.  This centralized, on-demand staffing model reduces the need for on-site staff, reduces staff downtime, and provides better absenteeism coverage,  at each location.  Virtual service agents also have all the necessary digital tools at their fingertips through the agent’s Studio application, which reduces service session time and increases first-contact resolution.

Improve Service Access: Virtual services can be provided economically at more locations since on-site staffing is not required.  An organization can increase their “points of presence” by deploying virtual service kiosks at partner locations such as libraries, grocery stores, and shopping malls.  With virtual services, an organization can also easily expand services hours into evenings and weekends with just a small number of additional staff for those hours.

Provide Multi-Language Support:  The Live Expert system can automatically connect each customer with an agent who speaks the customer’s preferred language, if such an agent is available.  Agents can also invite translators to join a customer service session in progress if language translation is needed.

Match Customer Needs With Staff Expertise: The Live Expert system can instantly select an available virtual agent based the service needs of each customer, which ensures that each customer gets an agent who is best able to meet the customer’s needs.

More Efficient Training and Supervision: Since virtual services utilizes a centralized staffing model, training, supervision, and employee turnover can be handled with greater efficiency and effectiveness.

Who Uses the Live Expert System for Virtual Services?

All Industries: Government Services, Airports, Fortune 500, Self-Storage, Car Rental, Equipment and Field Services, Retail, Travel and Hospitality, and Healthcare are industries that already use the Live Expert system.  Our platform flawlessly handles over 150,000 virtual service video calls per year.

Product Maturity and Sophistication: The Live Expert system benefits from 16 years of R&D and product development spanning over 330 software releases.  It is the most advanced virtual service system in the market today.

Omni-Channel System: The Live Expert system has the following modules for end users – kiosk, web, mobile.  All modules are supported by the same pool of agents using the Live Expert Studio application and the Live Expert Enterprise cloud platform.

Why is Virtual Service Better than Self-Service?

Higher Utilization, Lower Abandonment: Self-service kiosks suffer from high levels of customer resistance and user session abandonment, particularly for information-intensive or infrequently used services. There is no substitute for the effectiveness of speaking with a knowledgeable agent at the moment of each customer’s need.

First Contact Resolution: The Live Expert system allows organizations to provide efficient, on-demand services that achieves the highest level of first contact resolution of customer’s need. This elevated customer satisfaction while eliminating multiple service sessions and issue remediation efforts for the service organization.

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Live Expert virtual service sytstem.

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