Success Stories

Philadelphia International Airport uses Live Expert to provide video chat customer service to travelers throughout the airport.  Travelers can use Live Expert kiosks or scan QR codes with their phone and be instantly connected to a virtual agent for live assistance without downloading an app.

Live Expert informs the agent of the traveler’s location and provides easy access to content and forms that the agent can share with travelers.  Live Expert can also route video calls to agents based on the type of assistance needed or the traveler’s language choice.

Superior Court of California uses Live Expert kiosks to provide virtual legal assistance to citizens. Kiosk users select from a menu of 12 different services and several language choices and are instantly connected to an available advisor for that service.

With the success of this program, the Superior Court of California is considering expanding this program to other California counties.

Maricopa County, AZ, Recorder Office uses Live Expert kiosks to provide virtual customer service in real-time. Customers can video chat with a live agent and record documents with the county office.

The kiosk has an integrated scanner, printer, driver license reader, and credit card reader to handle a wide range of services. Virtual agents can view the kiosk screen and provide assistance when customers need help.
By using Live Expert, few virtual agents can provide services to many locations without the need for onsite staff.

Clark County, NV, Recorder and Treasurer Offices share Live Expert kiosks to provide virtual customer service in real-time. The kiosk menu screen allows customers to select a department and instantly connect with an available agent.

The kiosk has an integrated scanner, printer, driver license reader, and credit card reader to handle a wide range of services. Virtual agents can view the kiosk screen and provide assistance when customers need help.

By using Live Expert, few virtual agents can provide services to many locations without the need for onsite staff.

Franklin County (Ohio) Municipal Court uses Live Expert kiosks to provide a wide range of municipal court services, including scheduling court times, completing and filing forms, and paying fees and fines.  Video agents use co-browsing to guide the customer through these processes.  Live Expert also interfaces with the kiosk’s driver license reader, credit card reader, and bill acceptor and provides the agent with information necessary to complete transactions.

Using Live Expert, the Franklin County Municipal Court was able to safely provide court services to the public without interruption during the COVID pandemic.

Massachusetts Commission on Anti-Discrimination uses Live Expert countertop kiosks to provide video chat consultation to citizens who wish to file discrimination complaints. The virtual agent can have the employee complete web forms and provide signature. The kiosks also have a camera for capturing document images that are uploaded to the virtual agent.

Using Live Expert kiosks, the Massachusetts CAD provides multiple points of access for citizens to easily receive consultation and file discrimination complaints.

Prime Storage, which operates 400+ self-storage facilities, uses Live Expert kiosks to provide real-time video chat customer service at their facilities. Prime Storage uses Live Expert kiosks with 43” touchscreens that provide life-like, face-to-face service experience and Live Expert web module that customers can use with their personal device.

Virtual service model can reduce facility staffing costs by up to 90% while in creasing customer engagement & acquisitions by over 100%. In addition to needing fewer employees, virtual service also simplifies training, reduces staff turnover, and makes it possible to expand service hours economically

Many self-storage companies use Live Expert kiosks to provide real-time video chat customer service at their facilities.  These companies use Live Expert kiosks with 43” touchscreens that provide life-like, face-to-face service experience and Live Expert web module that customers can use with their personal device.

Self storage companies using Live Expert reduce facility staffing cost by up to 90% while increasing customer engagement & acquisition by over 100%.  In addition to needing fewer employees, virtual service also simplifies training, reduces staff turnover, and makes it possible to expand service hours economically.

Hertz used Live Expert to operate ExpressRent video kiosks at airport and off-airport locations for over 10 years, the largest deployment of video kiosks in the world. Live Expert provided interfaces to the kiosk’s driver license scanner, credit card reader, printer, and Hertz’s reservation system to help manage the entire transaction cycle.

With the benefits of virtual CSR staffing, Hertz was able to efficiently provide personalized services at over 700 hundred locations, which reduced customer wait times and increased upsells and addon sales.

Pleasant Holidays uses Live Expert to provide virtual concierge services to 50 hotels in the Hawaiian Islands.  Customers scan a QR code or use a kiosk to instantly connect with a live concierge without downloading an app.

The system informs the concierge of the guest’s location so the concierge can share information and videos about tour options and book tours in real-time.  Concierges can also transfer live video calls to other concierges for different services.

Live Expert has helped Pleasant Holidays efficiently expand service hours and significantly increase tour bookings without having to staff each hotel with onsite workers.

Globe Car uses Live Expert to provide virtual customer service for car and truck rentals at its kiosks throughout Quebec, Canada. Customers instantly connect with a live agent who handles the entire rental process.

Live Expert allows Globe Car to provide live, on-demand services while reducing staffing by virtualizing their staff.  Virtual services also provide better service availability to each location and enable longer service hours.

PRISM Care uses ClairVista’s remote patient monitoring & telehealth system and achieves the highest rate of patient compliance and retention in the RPM industry.  Prism Care is also one of the fastest growing RPM service companies in the industry.  Integrated video chat and secure HIPAA compliant messaging, combined with real-time RPM alerts, help PRISM Care’s staff respond quickly to patient’s needs, maintain high level of patient engagement, and improve patients’ health outcomes.

PRISM Care is one of many remote patient monitoring services that switched to ClairVista’s integrated remote patient monitoring and telehealth platform after using other systems.

Virtare Health uses ClairVista’s RPM & telehealth system for its remote patient monitoring (RPM), chronic care management (CCM), transitional care management (TCM) services. Integrated video chat and secure, HIPAA compliant messaging, together with real-time RPM alerts, help Vitare Health’s staff efficiently respond to patient’s needs and improve patients’ health outcomes.

Virtare Health is one of many remote patient monitoring services that have switched to ClairVista’s integrated remote patient monitoring and telehealth platform after using other systems.

Clarke County Hospital uses ClairVista’s remote patient monitoring system for the care of high risk patients. Patients use ClairVista’s home healthcare app, which is customized for each customer’s brand, and iHealth Lab devices that sync with the app via Bluetooth to report on patients’ vitals.

ClairVista’s Patient Monitor cloud application sends a daily reminder to each patient, sends reading alerts to Clarke County Hospital staff, provides easy tools for documenting follow up and disposition, and provides detailed reports to support reimbursement billings.

Visit: https://www.clarkehosp.org

MAP Health Management, the nation’s leading provider of peer recovery support services for people with substance use disorders uses our telehealth system for real-time patient enrollment and peer recovery counseling. Using ClairVista’s Live Expert Anywhere module, patients instantly connect with an available MAP advisor without having to schedule an appointment. Patients simply click on a webpage, email or text link and video chat with a MAP advisor using just their browser – no software download needed.

MAP Health Management PeerLink