Success Stories

A sample of our customers in consumer services, retail, healthcare, and financial services – in US, Canada and Europe.

Hertz

Hertz operates ExpressRent kiosks using Live Expert’s Station module at hundreds of airport, off airport and retail locations. With Live Expert, Hertz can expand its points of presence without adding onsite staff or making significant investments in rental offices. Using LE Stations, remote agents can serve any location on demand to speed customers through the rental process, reduce wait times, and increase upgrades and add-on sales. Hertz also uses Live Expert’s Anywhere module to provide online video chat services for member enrollment for it 24/7 program.

Staples Canada

Staples Canada, also known as Staples Business Depot and Bureau en Gros, operates in every Canadian province with over 330 stores. Staples Canada uses Live Expert’s Station module in its stores and Live Expert’s Anywhere module on its website to provide graphic design and other custom services that would be too costly to staff at each store. Live Expert allows Staples Canada to efficiently add high-touch services and revenue to its stores and website. In 2009, Staples Canada switched to Live Expert after using another video chat system for 3 years. In 2012, ClairVista was selected Vendor of Year by Staples Canada.

National Business Furniture

National Business Furniture is a $150 million online retailer of business furniture revolutionizing the convergence of physical and virtual retailing with the Live Expert system. NBF uses Live Expert’s Anywhere module to provide video chat consultation and live product demonstrations to online customers. Furniture advisors operate in a real showroom designed for conducting product demonstrations via video chat so customers can see the details of actual products. Advisors also share digital content with customers to show color, fabric and material choices.

Road Runner Sports

Road Runner Sports is the leading specialty multi-channel retailer of running shoes, accessories and apparel. Since 1983, Road Runner Sports has been providing sports minded people the ability to buy quality fitness product at a great price as well as creating an incredible one-on-one customer relationship. That relationship has flourished because each team member makes the most of every opportunity to interact with customers to ensure they have a WOW! experience. Road Runner Sports is also a pioneer in providing live online expertise using video chat technology. In 2015, Road Runner Sports switched to Live Expert after using another video chat system for 2 years.

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Cancer Treatment Centers of America (CTCA)

CTCA operates 5 hospitals in the US solely focused on providing well-coordinated cancer treatment in a welcoming environment. CTCA draws patients from all states and other countries. But using the telephone to engage with prospective patients and their family members was very limiting.

By using Live Expert’s Anywhere module on CTCA’s website and emails, prospective patients and family members can instantly begin a video call with a patient engagement specialist or an oncology specialist without downloading any software or scheduling a session. CTCA specialists use face to face conversation and onscreen content sharing to explain how CTCA’s approach to cancer treatment is different than rest of the industry. The result is a significantly greater patient conversation that with telephone or email communications.

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Stichting Philadelphia Zorg – Netherlands

Philadelphia, a large Dutch healthcare organization that serves thousands of handicapped clients in The Netherlands, provides telehealth services using Live Expert’s Anywhere and Mobility modules. In the past, Philadelphia provided these services through weekly scheduled visits to each client’s home. Using Live Expert, Philadelphia now makes its services available whenever clients need them, speaks with clients more frequently, and has achieved improved quality of care while reducing the cost of operations from fewer home visits.

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Middin Healthcare – Netherlands

Clients of Middin, an organization that provides care and support for people with mental disabilities in The Hague, Netherlands, can ask questions from their homes using the Live Expert video chat system. Using the Live Expert mobile app on an iPad, which automatically connects each client to an available caretaker, clients can instantly connect with Middin and get help. In addition to Middin’s normal care model, remote video care using the Live Expert system opens up many new possibilities.

Middin is excited to bring this innovative form of remote care to their clients and achieves many benefits such as increased accessibility to care, a greater sense of security for clients, and decreased home visits. This telehealth service is available 24/7 from the specially trained caretakers in the Middin video contact center called ‘Digicontact Center.’

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