A sample of our customers in consumer services, retail, healthcare, and financial services – in US, Canada and Europe.
Hertz operates ExpressRent kiosks using the Live Expert Station module at hundreds of airport and off airport locations. With Live Expert, Hertz can expand its points of presence without adding onsite staff or making significant investments in rental offices. Centralized virtual agents can serve any location on demand to speed customers through the rental process, reduce wait times, and increase upgrades and add-on sales. Live Expert Station also interfaces with the mag-stripe reader, driver license reader, RFID readers and dispenser to handle every aspect of kiosk services.
Staples Canada, also known as Staples Business Depot and Bureau en Gros, operates in every Canadian province with over 330 stores. Staples Canada uses the Live Expert Station module in its stores and Live Expert Anywhere module on its website to provide graphic design and other custom services that would be too costly to staff at each store. Live Expert allows Staples Canada to efficiently add high-touch services and increase sales at its stores and website. For online services, Live Expert Anywhere works with all browsers, devices and operating systems, and does not require the customer to download and install any software. In 2009, Staples Canada switched to Live Expert after using another video chat system for 3 years, and has since significantly grown its video agent program. ClairVista has been selected Vendor of Year by Staples Canada.
National Business Furniture is a $200 million online retailer of business furniture revolutionizing the convergence of physical and virtual retailing with the Live Expert system. NBF uses the Live Expert Anywhere module to provide video chat consultation and live product demonstrations to online customers. With one click, customers are immediately connected to an available furniture advisor. Furniture advisors operate in a showroom designed for product demonstrations via video chat so customers can see the details of actual products. Advisors also share digital content with customers to show color, fabric and material choices. Live consultations and product demonstrations have increased customer conversion and order sizes.
CTCA operates 5 hospitals in the US solely focused on providing well-coordinated cancer treatment in a welcoming environment. CTCA draws patients from all states and many foreign countries.
Since patients can come from far away, CTCA faces the challenge of effectively engaging prospective patients and their families as they try to evaluate their cancer treatment options and make the once in a lifetime decision about selecting a service provider. Relying solely on telephone conversations can be limiting.
By using the Live Expert Anywhere module on CTCA’s website and emails, prospective patients and family members can instantly begin a video call with a CTCA oncology information specialist (OIS). These advisors use face to face conversation and onscreen content sharing to explain how CTCA’s approach to cancer treatment. The result is a significantly greater new patient conversion than with telephone or email communications.
Because Live Expert Anywhere works with just a browser, patients are instantly connected to an OIS agent without the fuss of traditional video conferencing systems, which include:
Setting up a user account
Using an address book
Pre-scheduling a session.
Live Expert Anywhere works on all browsers, all operating systems, and all devices – PC, Mac, iOS, Android. Also, unlike videoconferencing systems, Live Expert handles real time call routing based on skill and agent availability, customer queues, and live video call transfers from one advisor to another.
CTCA previously used a different system with fewer capabilities, but switch to the Live Expert system in 2015.
Ohio’s Hospice of Dayton is the nation’s first hospice and palliative care organization to provide on-demand video consultation services to its patients and their family members. Patients use the Live Expert Mobility app or Live Expert Anywhere to instantly connect to an available triage nurse or to other clinical services. These video consultations elevate the quality of patient engagement and allow clinicians to better assess each patient’s condition and easily share visual information with patients and their family members.
Philadelphia, a large Dutch healthcare organization that serves 7,500 clients with disabilities in The Netherlands, provides telehealth services using Live Expert Anywhere and Live Expert Mobility modules. Traditionally, Philadelphia provided these services through weekly scheduled visits to each client’s home. Using Live Expert for a new service named Digicontact, Philadelphia now also provides 24/7 care in real-time. With one click, Live Expert immediately connects each client with an available caretaker for live video interaction and interactive information sharing. With Live Expert, Philadelphia makes its services more accessible and timely, increases patient engagement, and improves the overall quality of care, which also reduces the need for weekly home visits.
Clients of Middin, an organization that provides care and support for people with mental disabilities in The Hague, Netherlands, can ask questions from their homes using the Live Expert video chat system. Using the Live Expert mobile app on an iPad, which automatically connects each client to an available caretaker, clients can instantly connect with Middin and get help. In addition to Middin’s normal care model, remote video care using the Live Expert system opens up many new possibilities.
Middin is excited to bring this innovative form of remote care to their clients and achieves many benefits such as increased accessibility to care, a greater sense of security for clients, and decreased home visits. This telehealth service is available 24/7 from the specially trained caretakers in the Middin video contact center called ‘Digicontact Center.’