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Live Expert Anywhere
Live Expert Anywhere
Human interaction on websites.
Live Expert Mobility
Live Expert Mobility
Live consultation on mobile devices.
Live Expert Station - kiosk
Live Expert Station
Unlimited expertise at every location.
Live Expert Omni Channel

Live video consultation with content sharing increases customer conversion, order value, and loyalty. But just a video plugin cannot create a great service experience. You need:

  • No software download or address book required.
  • Automatic agent selection and call routing.
  • Automatic skill, language & location based agent selection.
  • Manage call queues, call transfers, callbacks, session recording.
  • Integrated content sharing, file sharing, co-browsing.
  • One system for all channels and all devices.
  • And much more …
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HertzCustomer Highlight

HERTZ

Hertz operates ExpressRent kiosks using Live Expert’s Station module at hundreds of airport, off airport and retail locations. With Live Expert, Hertz can expand its points of presence without adding onsite staff or making significant investments in rental offices. Using Live Expert Stations, remote agents can serve any location on demand to speed customers through the rental process, reduce wait times, and increase upgrades and add-on sales. Hertz also uses Live Expert’s Anywhere module to provide online video chat services for member enrollment for it 24/7 program.

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Philadelphia DigicontactCustomer Highlight

Philadelphia

Philadelphia, a large Dutch healthcare organization that serves thousands of handicapped clients in The Netherlands, provides telehealth services using Live Expert’s Anywhere and Mobility modules. In the past, Philadelphia provided these services through weekly scheduled visits to each client’s home. Using Live Expert, Philadelphia now makes its services available whenever clients need them, speaks with clients more frequently, and has achieved improved quality of care while reducing the cost of operations from fewer home visits.

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News

07
Oct

Off-Site Patient Tracking and Tele-Caregiving: A Look at the Live Expert System

in
Off-Site Patient Tracking and Tele-Caregiving: A Look at the Live Expert System A look at the Live Expert system by Audrey Kinsella of the Home Care Technology Report. An...
05
Aug

Is Video Telehealth Just Talk?

in
When it comes to video-based telehealth, much of the activity for the past decade has been, well,  just talk. Healthcare organizations experimented with using traditional video conferencing systems, which are difficult for...