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LIVE EXPERT ® Video Chat Customer Service System
Web • Mobile • Kiosk
• Email • Text • QR Code
Omni-Channel
Virtual Service System
Video Call Routing • Interactive Tools
Web • Mobile • Email • Text • QR Code
Video Kiosk System
for Customer Service
Flexible Equipment • Integrated Devices
Custom UI • Call Routing • Interactive Tools
Next Generation Telemedicine
& Remote Patient Monitoring
Comprehensive • Easy to Use • Device Agnostic
ID Authentication & Video Chat Customer Verification
Reduce False Positives & False Negatives
Used by B2C, B2B, Government Services,
Healthcare, Equipment & Field Support.
Fortune 500 Companies • 11 Countries
In 2022, the American Association of Motor Vehicle Administrators (AAMVA) awarded its Trailblazer Award to Arizona Motor Vehicle Division for its Virtual CSR program, which uses ClairVista’s Live Expert system.
Read more: 2022 AAMVA Trailblazer Award
Live Expert Anywhere
100% browser-based video chat
customer service system
Live Expert Mobility
Add video chat customer
service to your mobile app.
Live Expert Station
Video kiosk system
for customer service.
Live Expert Studio
What agents use for video chat customer service
- Automated video call routing to available staff
- Automated queue mgmt. and afterhours message
- Detailed view of all customers in session & waiting
- Detailed view of all agent status & expertise
- Invite another agent. Transfer live video calls
- Invite & add 3rd party to session in real-time
- Library of frequently used webpages, videos, forms
- Co-browsing, screen sharing, annotation
- Complete forms, obtain signature, verify ID
- Automatically saves documents & photos to cloud
Virtual Service System for All Industries
Virtual Consultations
Real-time and scheduled services that increase customer conversion and engagement. engagement
Key Uses
- Customer acquisition
- Sales consultation
- Product demonstration
- Professional services
- ID authentication & customer verification
Support Service
Advanced video call routing that instantly connects customers to the best available expert based of customer’s need
Key Uses
- Equipment services
- Technical support
- Field staff support
- Claims support
- Professional services
Telehealth & RPM
Next generation telehealth & remote patient monitoring system designed for ease of use and patient engagement.
Key Uses
- Primary and post acute care
- Remote patient monitoring
- Population management
- Therapy and counseling
- Virtual registration services
Customer Highlights
Philadelphia International Airport uses Live Expert to provide video chat customer service to travelers throughout the airport. Travelers can use Live Expert kiosks or scan QR codes with their phone and be instantly connected to a virtual agent for live assistance without downloading an app.
Live Expert informs the agent of the traveler’s location and provides easy access to content and forms that the agent can share with travelers. Live Expert can also route video calls to agents based on the type of assistance needed or the traveler’s language choice.
Arizona Dept of Transportation uses Live Expert Station kiosks to augment onsite staffing at MVD offices. Virtual agents can be available to any MVD office to reduce customer queues and wait times.
Franklin County (Ohio) Municipal Court uses Live Expert kiosks to provide a wide range of municipal court services, including scheduling court times, completing and filing forms, and paying fees and fines. Video agents use co-browsing to guide the customer through these processes. Live Expert also interfaces with the kiosk’s driver license reader, credit card reader, and bill acceptor and provides the agent with information necessary to complete transactions.
Using Live Expert, the Franklin County Municipal Court was able to safely provide court services to the public without interruption during the COVID pandemic.
Hertz’s ExpressRent video kiosks served customers at major airports for 10+ years using Live Expert Stations, the largest deployment of video kiosks in the world.
Telehealth Highlights
MAP Health Management, the nation’s leading provider of peer recovery services for people with Substance Use Disorders uses Live Expert for patient enrollment and counseling services.
PRISM Care, a leader in remote patient monitoring services with the highest rate of patient compliance in the industry, switched their RPM software to ClairVista’s RPM platform.
