Intro

LIVE EXPERT ® Virtual Customer Service System

✔ Instantly Connect & Video Chat
with an Available Agent

✔ Highest Quality Video Chat Kiosks
& Service Terminals

✔ Video Chat with Agent by Scanning
QR Code or Clicking Web Links/Widgets

LIVE EXPERT ® Virtual Customer Service System

✔ Instantly Connect & Video Chat
with an Available Agent
✔ Highest Quality Video Chat Kiosks
& Service Terminals
✔ Video Chat with Agent by Scanning
QR Code or Clicking Web Links/Widgets

LIVE EXPERT ® Virtual Customer Service System

✔ Instantly Connect & Video Chat
     with an Available Agent

✔ Highest Quality Video Chat Kiosks
     & Service Terminals

✔ Video Chat with Agent by Scanning
    QR Code or Clicking Web Links/Widgets

Live Expert Omni-Channel - Kiosk, Computer, Tablet, & Phone
2nd slide

Most Comprehensive Features for Virtual Services

✔ Automated video call routing & queue
management. After-hours workflow.

✔ Agents can co-browse, share forms,
verify ID, accept payment.

✔ Live video call transfers. Ability to invite
3rd parties to join session in real time.

Most Comprehensive Features for Virtual Services

✔ Automated video call routing & queue
management. After-hours workflow.
✔ Agents can co-browse, share forms,
verify ID, accept payment.
✔ Live video call transfers. Ability to invite
3rd parties to join session in real time.

Most Comprehensive Features for Virtual Services

✔ Automated video call routing & queue
     management. After-hours workflow.

✔ Agents can co-browse, share forms,
     verify ID, accept payment.

✔ Live video call transfers. Ability to invite
     3rd parties to join session in real time.

Live Expert Omni-Channel - Kiosk, Computer, Tablet, & Phone
Slide 3
Industries Using Live Expert®
12 Government Agencies
Airports, Car Rental, Self-Storage, Equipment & Field Services
6 Fortune 500 Companies
Retail, Travel & Hospitality, Healthcare, and Many More...
Slide 4
Unparalleled Solution
1500 Virtual Service Kiosks Deployed, Most in the Industry
100,000 Video Call Service
Sessions per Year
325 Software Releases Over 15 Years
Most Advanced • Comprehensive
  Robust • Reliable
Mobility & Anywhere

Next Generation Telemedicine
& Remote Patient Monitoring

Comprehensive • Easy to Use • Device Agnostic

Live Expert Omni-Channel Telehealth Platform
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Slide
More government functions are adopting virtual customer service for a wide range of services.

Benefits are improved access to services, quality of services, and staffing efficiency.
More government functions are adopting virtual customer service for a wide range of services.

Benefits are improved access to services, wait times, and staffing efficiency.
Slide
Virtual customer service is transforming the
self-storage industry.

Self-storage companies using Live Expert reduce facility staffing cost by up to 90% while increasing customer engagement & acquisition by over 100%. In addition to needing fewer employees, virtual service also simplifies training, reduces staff turnover, and makes it possible to expand service hours economically.
Virtual customer service is transforming the
self-storage industry.

Self-storage companies using Live Expert reduce facility staffing cost by up to 90% while increasing customer engagement & acquisition by over 100%. In addition to needing fewer employees, virtual service also simplifies training, reduces staff turnover, and makes it possible to expand service hours economically.
Slide
Arizona MVD

The American Association of Motor Vehicle Administrators (AAMVA) awarded its Trailblazer Award to the Arizona MVD for its TeleMVDprogram, which uses ClairVista’s Live Expert kiosks for a wide range of MVD services.
Arizona MVD

The American Association of Motor Vehicle Administrators (AAMVA) awarded its Trailblazer Award to the Arizona MVD for its TeleMVDprogram, which uses ClairVista’s Live Expert kiosks for a wide range of MVD services.
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icon monitor 100x100
Live Expert Anywhere
100% browser-based video chat
customer service system
icon mobile 100x100
Live Expert Mobility
Add video chat customer
service to your mobile app.
icon kiosk 100x100
Live Expert Station
Video kiosk system
for customer service.

Live Expert Studio

What agents use for video chat customer service

  • Automated video call routing to available staff
  • Automated queue mgmt. and afterhours message
  • Detailed view of all customers in session & waiting
  • Detailed view of all agent status & expertise
  • Invite another agent. Transfer live video calls
  • Invite & add 3rd party to session in real-time
  • Library of frequently used webpages, videos, forms
  • Co-browsing, screen sharing, annotation
  • Complete forms, obtain signature, verify ID
  • Automatically saves documents & photos to cloud
Integrated with Saleforce Genesys etc. 2

Virtual Service System for All Industries

support

Virtual Consultations

Real-time and scheduled services that increase customer conversion and engagement. engagement

Key Uses
  • Customer acquisition
  • Sales consultation
  • Product demonstration
  • Professional services
  • ID authentication & customer verification
consultation

Support Service

Advanced video call routing that instantly connects customers to the best available expert based of customer’s need

Key Uses
  • Equipment services
  • Technical support
  • Field staff support
  • Claims support
  • Professional services
healthcare

Telehealth & RPM

Next generation telehealth & remote patient monitoring system designed for ease of use and patient engagement.

Key Uses
  • Primary and post acute care
  • Remote patient monitoring
  • Population management
  • Therapy and counseling
  • Virtual registration services