Live video consultation & content sharing increases customer conversion, transaction value, and loyalty. But you need more than a traditional video conferencing system. You need a system that:
Does not require customers to download software.
Instantly connects customers to an available agent based on skill, language, and location.
Manages live call queues, call transfers, callbacks.
Provides seamless content sharing and co-browsing.
Works for all operating systems and devices.
And much more …
Hertz operates ExpressRent kiosks using Live Expert’s Station module at hundreds of airport, off airport and retail locations. With Live Expert, Hertz can expand its points of presence without adding onsite staff or making significant investments in rental offices. Using Live Expert Stations, remote agents can serve any location on demand to speed customers through the rental process, reduce wait times, and increase upgrades and add-on sales. Hertz also uses Live Expert’s Anywhere module to provide online video chat services for member enrollment for it 24/7 program.
Philadelphia, a large Dutch healthcare organization that serves thousands of handicapped clients in The Netherlands, provides telehealth services using Live Expert’s Anywhere and Mobility modules. In the past, Philadelphia provided these services through weekly scheduled visits to each client’s home. Using Live Expert, Philadelphia now makes its services available whenever clients need them, speaks with clients more frequently, and has achieved improved quality of care while reducing the cost of operations from fewer home visits.
When it comes to video-based telehealth, much of the activity for the past decade has been, well, just talk. Healthcare organizations experimented with using traditional video conferencing systems, which are difficult for...