Real-time video call routing by expertise, language & location. Mobile, web, email, kiosks.
Mobile & online telehealth platform with co-browsing, file sharing, and integrated remote patient monitoring.
Browser based video chat.
No software downloaded needed.
One-click connects to right advisor.
Kiosk software for remote services and transaction processing.
Flexible hardware & form factor.
Electronic ID verification
combined with user verification
for mobile, web, kiosk.
Used in 10 countries.
5 Fortune 500 companies.
B2C, B2B, healthcare, pharma.
Video chat system that will elevate customer experience and take business performance to the next level.
Next generation telehealth system that will improve patient engagement & adherence and advance value-based care.
Video chat solution designed to provide seamless internal communications and improve support services.
To provide high engagement video services in real-time, you need a system far more advanced than a video conferencing product.
Live Expert is the most comprehensive video-based customer service system for B2B, B2C and healthcare – used by both Fortune 500 and smaller companies.
Customer HighlightHertz operates ExpressRent kiosks using Live Expert’s Station module at hundreds of airport, off airport and retail locations. With Live Expert, Hertz can expand its points of presence without adding onsite staff or making significant investments in rental offices. Using Live Expert Stations, remote agents can serve any location on demand to speed customers through the rental process, reduce wait times, and increase upgrades and add-on sales. Hertz also uses Live Expert’s Anywhere module to provide online video chat services for member enrollment for it 24/7 program.
Customer HighlightPhiladelphia, a large Dutch healthcare organization that serves thousands of handicapped clients in The Netherlands, provides telehealth services using Live Expert’s Anywhere and Mobility modules. In the past, Philadelphia provided these services through weekly scheduled visits to each client’s home. Using Live Expert, Philadelphia now makes its services available whenever clients need them, speaks with clients more frequently, and has achieved improved quality of care while reducing the cost of operations from fewer home visits.
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