Video/voice/text chat and content sharing in one window on the customer’s browser. No software download needed. One click instantly connects a customer to the right agent with the right skill.
Live Expert capabilities on mobile devices – call routing, video/voice/text and content sharing. Full app or SDK option. Same system and agents support mobile, web, and kiosks.
Full kiosk application for live services at kiosks/terminals. Video, content sharing & remote control of devices. Run standalone or as companion to other applications. Off the shelf or custom equipment.
CUSTOMER HIGHLIGHT: HERTZHertz operates ExpressRent kiosks using Live Expert’s Station module at hundreds of airport, off airport and retail locations. With Live Expert, Hertz can expand its points of presence without adding onsite staff or making significant investments in rental offices. Using Live Expert Stations, remote agents can serve any location on demand to speed customers through the rental process, reduce wait times, and increase upgrades and add-on sales. Hertz also uses Live Expert’s Anywhere module to provide online video chat services for member enrollment for it 24/7 program.
CUSTOMER HIGHLIGHT: PHILADELPHIAPhiladelphia, a large Dutch healthcare organization that serves thousands of handicapped clients in The Netherlands, provides telehealth services using Live Expert’s Anywhere and Mobility modules. In the past, Philadelphia provided these services through weekly scheduled visits to each client’s home. Using Live Expert, Philadelphia now makes its services available whenever clients need them, speaks with clients more frequently, and has achieved improved quality of care while reducing the cost of operations from fewer home visits.
