Off-Site Patient Tracking and Tele-Caregiving: A Look at the Live Expert System A look at the Live Expert system by Audrey Kinsella of the Home Care Technology Report. An encouraging case study in the use of a user-friendly home telehealth and patient engagement system comes all the way from Amsterdam. Live Expert® is a remote…
Real-time video call routing by expertise, language & location. Mobile, web, email, kiosks.
Mobile & online telehealth platform with co-browsing, file sharing, and integrated remote patient monitoring.
Browser-based video chat.
No software download needed.
One-click connects to right advisor.
Kiosk software for remote services and transaction processing.
Flexible hardware & form factor.
Electronic ID verification
combined with user verification
for mobile, web, kiosk.
Used in 10 countries.
5 Fortune 500 companies.
B2C, B2B, healthcare, pharma.
100% browser-based video chat.
Live Expert Mobility
Video chat service & support.
Customized UI and workflow.
Live Expert Station
Video kiosk customer service.
Efficient virtual staffing.
A Comprehensive Video Chat System for All Industries
Video chat system that will elevate customer experience and take business performance to the next level.
- New customer acquisition
- Product consultations
- Product demonstrations
- Virtual services
- Electronic ID & user verification
Next generation telehealth system that will improve patient engagement & adherence and advance value-based care.
- Primary and post acute care
- Remote patient monitoring
- Population management
- Therapeutic services
- Rural healthcare
Video chat solution designed to provide seamless internal communications and improve support services.
- Technical support
- Remote equipment support
- Field staff support
- Claims support
- Research participant support
To provide high engagement video services in real-time, you need a system far more advanced than a video conferencing product.
Live Expert is the most comprehensive video-based customer service system for B2B, B2C and healthcare – used by both Fortune 500 and smaller companies.
- Instantly connects each customer with the right advisor based on expertise, language or location.
- Provides co-browsing, file sharing, screen sharing, transaction processing and ID verification.
- Works across all digital channels – mobile, web, email, kiosks.
Hertz operates ExpressRent kiosks using Live Expert’s Station module at hundreds of airport, off airport and retail locations. With Live Expert, Hertz can expand its points of presence without adding onsite staff or making significant investments in rental offices. Using Live Expert Stations, remote agents can serve any location on demand to speed customers through the rental process, reduce wait times, and increase upgrades and add-on sales. Hertz also uses Live Expert’s Anywhere module to provide online video chat services for member enrollment for it 24/7 program.
Philadelphia, a large Dutch healthcare organization that serves thousands of handicapped clients in The Netherlands, provides telehealth services using Live Expert’s Anywhere and Mobility modules. In the past, Philadelphia provided these services through weekly scheduled visits to each client’s home. Using Live Expert, Philadelphia now makes its services available whenever clients need them, speaks with clients more frequently, and has achieved improved quality of care while reducing the cost of operations from fewer home visits.
News & Press
Is Video Telehealth Just Talk? When it comes to video-based telehealth, much of the activity for the past decade has been, well, just talk. Healthcare organizations experimented with using traditional video conferencing systems, which are difficult for consumers to use. These systems also often required expensive equipment, resulting in poor ROI. Even for some prominent telemedicine companies, connecting by video…