Intro

LIVE EXPERT ® System for
Real-Time Video Chat Services.

Web • Mobile • Kiosk
• Email • Text • QR Code

Live Expert Omni-Channel - Kiosk, Computer, Tablet, & Phone
Anywhere

Most Comprehensive System
for Virtual Services

Video Call Routing • Interactive Tools
Custom UI • 20 Reports & Analytics

Live Expert Anywhere 2 Laptops
Kiosks

Video Kiosk System
for Virtual Services

Flexible Equipment • Integrated Devices
Custom UI • Call Routing • Interactive Tools

LE Station 4 Kiosks
Mobility & Anywhere

Next Generation Telemedicine
& Remote Monitoring System.

Comprehensive Platform • Easy to Use • Low Cost

Live Expert Omni-Channel Telehealth Platform
ID Verification

ID Authentication & Video Chat Customer Verification

Reduce False Positives & False Negatives

Live Expert Omni-Channel ID Verification
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Used by B2C, B2B, Government Services,
Healthcare, Equipment & Field Support.

Fortune 500 Companies • 11 Countries

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Live Expert Anywhere Icon
Live Expert Anywhere
100% browser-based video chat.
No software download needed.
Live Expert Mobility Icon
Live Expert Mobility
Mobile app for live video services.
Customized UI and workflow.
Live Expert Station Icon
Live Expert Station
Video customer service kiosks.
Efficient virtual staffing.

Live Expert Studio

Comprehensive application for agents

  • Automated video call routing to available staff
  • Automated queue mgmt. and afterhours message
  • Detailed view of all customers in session & waiting
  • Detailed view of all agent status & expertise
  • Invite another agent. Transfer live video calls
  • Invite & add 3rd party to session in real-time
  • Library of frequently used webpages, videos, forms
  • Co-browsing, screen sharing, annotation
  • Complete forms, obtain signature, verify ID
  • Automatically saves documents & photos to cloud

Virtual Service System for All Industries

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Virtual Consultations

Real-time and scheduled services that increase customer conversion and engagement. engagement

Key Uses
  • Customer acquisition
  • Sales consultation
  • Product demonstration
  • Professional services
  • ID authentication & customer verification
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Support Service

Advanced video call routing that instantly connects customers to the best available expert based of customer’s need

Key Uses
  • Equipment services
  • Technical support
  • Field staff support
  • Claims support
  • Professional services
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Telehealth & RPM

Next generation telehealth & remote patient monitoring system designed for ease of use and patient engagement.

Key Uses
  • Primary and post acute care
  • Remote patient monitoring
  • Population management
  • Therapy and counseling
  • Virtual registration services

Customer Highlights

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Denver International Airport uses Live Expert to provide virtual services on its website and throughout the airport. Travelers use Live Expert kiosks or scan QR codes with their phone to video chat with a live agent.

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Arizona Dept of Transportation uses Live Expert Station kiosks to augment onsite staffing at MVD offices. Virtual agents can be available to any MVD office to reduce customer queues and wait times.

All-in-One AZDOT
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10,000 Whirlpool field technicians use Live Expert Anywhere on their phone to connect with a master technician at Whirlpool Service Center when they need assistance with a repair at a customer’s home.

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Hertz Logo

Hertz’s ExpressRent video kiosks served customers at major airports for 10+ years using Live Expert Stations, the largest deployment of video kiosks in the world.

Telehealth Highlights

MAP Health Management, the nation’s leading provider of peer recovery services for people with Substance Use Disorders uses Live Expert for patient enrollment and counseling services.

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Prism Care logo - one line

PRISM Care, a leader in remote patient monitoring services with the highest rate of patient compliance in the industry, switched their RPM software to ClairVista’s RPM platform.

Prism Care Monitoring Program