LIVE EXPERT ® Video Chat Customer Service System
Web • Mobile • Kiosk
• Email • Text • QR Code
Virtual Service System
Video Call Routing • Interactive Tools
Web • Mobile • Email • Text • QR Code
Video Kiosk System
for Customer Service
Flexible Equipment • Integrated Devices
Custom UI • Call Routing • Interactive Tools
Next Generation Telemedicine
& Remote Patient Monitoring
Comprehensive • Easy to Use • Device Agnostic
ID Authentication & Video Chat Customer Verification
Reduce False Positives & False Negatives
Used by B2C, B2B, Government Services,
Healthcare, Equipment & Field Support.
Fortune 500 Companies • 11 Countries
100% browser-based video chat
Live Expert Mobility
Add video chat customer
service to your mobile app.
Live Expert Station
Video kiosk system
for customer service.
Live Expert Studio
What agents use for video chat customer service
- Automated video call routing to available staff
- Automated queue mgmt. and afterhours message
- Detailed view of all customers in session & waiting
- Detailed view of all agent status & expertise
- Invite another agent. Transfer live video calls
- Invite & add 3rd party to session in real-time
- Library of frequently used webpages, videos, forms
- Co-browsing, screen sharing, annotation
- Complete forms, obtain signature, verify ID
- Automatically saves documents & photos to cloud
Virtual Service System for All Industries
Real-time and scheduled services that increase customer conversion and engagement. engagement
- Customer acquisition
- Sales consultation
- Product demonstration
- Professional services
- ID authentication & customer verification
Advanced video call routing that instantly connects customers to the best available expert based of customer’s need
- Equipment services
- Technical support
- Field staff support
- Claims support
- Professional services
Telehealth & RPM
Next generation telehealth & remote patient monitoring system designed for ease of use and patient engagement.
- Primary and post acute care
- Remote patient monitoring
- Population management
- Therapy and counseling
- Virtual registration services
Denver International Airport uses Live Expert to provide virtual services on its website and throughout the airport. Travelers use Live Expert kiosks or scan QR codes with their phone to video chat with a live agent.
Arizona Dept of Transportation uses Live Expert Station kiosks to augment onsite staffing at MVD offices. Virtual agents can be available to any MVD office to reduce customer queues and wait times.
10,000 Whirlpool field technicians use Live Expert Anywhere on their phone to connect with a master technician at Whirlpool Service Center when they need assistance with a repair at a customer’s home.
MAP Health Management, the nation’s leading provider of peer recovery services for people with Substance Use Disorders uses Live Expert for patient enrollment and counseling services.