Instantly Connect Customers to Advisors

  • Medical Equipment
  • Commercial Equipment
  • Consumer Appliances
  • Consumer Electronics

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EXPERIENCE THAT CUSTOMERS WANT

  • Omni-channel – web, mobile, kiosk modules
  • Live agent and self-service options
  • One-click connection to available agent
  • Automatic agent selection by service, language
  • Automatic customer queue management
  • Agent guided co-browsing, remote control

COMPREHENSIVE FEATURES

  • Waiting room with customer & call details
  • Agent room with agent status & call details
  • Quick access resource library
  • Complete forms, signatures, verify ID
  • API integration to CRM
  • 28 real-time reports & analytics

Comprehensive Tools for Remote Support

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Annotation

Both parties can annotate a still video image or pdf.

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Signature Authorization

Obtain customer authorization signature for use of video.

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Share Files & Videos

Both parties can share PDFs and videos and save to their devices.

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Co-Browsing

Expert can share web pages or instructional videos.

Features to Empower Virtual Services

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Dynamic Call Routing

Automatic call routing based on service, language & location.

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Multi-Party Calls

Add another customer or tech in real time to an existing call.

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In/Outbound Calling

Calls can be initiated from
either party.

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Video Controls

Front/rear camera and video
frame controls.

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Flashlight Control

Expert can turn customer or field tech’s flashlight on or off.

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Integrated Experience

Easy access to existing systems & library of content.

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Browser-based Module

No software download required. Works on all browsers.

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Custom Mobile App

Custom menu & workflow. Access other tech resources.

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Reports/Analytics

28 real time reports
and analytics.

Live Expert Studio

What agents use for remote equipment support

  • Automated video call routing to available staff
  • Automated queue mgmt. and afterhours message
  • Detailed view of all customers in session & waiting
  • Detailed view of all agent status & expertise
  • Invite another agent. Transfer live video calls
  • Invite & add 3rd party to session in real-time
  • Library of frequently used webpages, videos, forms
  • Co-browsing, screen sharing, annotation
  • Complete forms, obtain signature, verify ID
  • Automatically saves documents & photos to cloud
Integrated with Saleforce Genesys etc. 2
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LIVE EXPERT ANYWHERE

Human interaction on websites

mobile

LIVE EXPERT MOBILITY

Live mobile consultations

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LIVE EXPERT STATION

Unlimited expertise at every location

Learn how Live Expert can transform your business.

REQUEST A DEMO