Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how ClairVista, LLC and its subsidiaries handle information from our websites, cloud services, apps and other products that are part of the Live Expert software suite.

What information do we collect?

  • When contacting us via our website, you may be asked to enter your name, e-mail address, phone number and other details. We also collect PII when you open a support ticket.
  • When you use a Live Expert product or service, we may automatically collect and store certain information about your usage and interaction with our system which can contain the time and duration of calls, the number and types of participants on each call, as well as data associated with each participant such as user name, name, IP address, version of operating system, browser version and language.
  • Through cookies, we receive information that allows us to recognize you and customize your experience.
  • Some of our products may, via explicit configuration and desire of our customers, record the content of voice/video/text calls.
  • Anyone with administrative access to the Live Expert Enterprise will have access to user accounts and activity information of the users within their company.

How do we use your information?

We may use the information we collect from our users in the following ways:

  • To personalize their experience.
  • To improve our products and services in order to better serve our customers.
    To allow our customers’ to improve the services they provide by using Live Expert.
  • To allow us to better service our customers in responding to customer service requests.
  • To follow up with customers or prospects after correspondence.

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all information you supply is encrypted via Secure Socket Layer (SSL) technology.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your browser. They enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help users to login faster.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, please look at your browser’s Help Menu to learn the correct way to modify your cookies.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your PII unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our website anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. You will be notified of any Privacy Policy changes on our Privacy Policy Page. You can change your personal information by e-mailing or calling us.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old. We do not knowingly collect or solicit information from anyone under the age of 16 or knowingly allow them to register for our products or services. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our Privacy Policy by instructing their children never to provide information on our websites or otherwise without their permission.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

ClairVista LLC
303 W Erie St, Suite 300
Chciago, IL 60654
USA
contact@liveexpert.net
312-239-3150

 

Last Edited on 2017-05-30