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LIVE EXPERT ® Virtual Customer Service System
LIVE EXPERT ® Virtual Customer Service System
✔ Customers can instantly video chat with an available agent via kiosks or their mobile devices.
✔ A comprehensive platform with both kiosk and web modules.
✔ Kiosks built with the highest quality components, with freestanding and countertop models available.
✔ Customers can instantly video chat with an available agent via kiosks or their mobile devices.
✔ A comprehensive platform with both kiosk and web modules.
✔ Kiosks built with the highest quality components, with freestanding and countertop models available.
✔ Customers can instantly video chat with an available agent via kiosks or their mobile devices.
✔ A comprehensive platform with both
kiosk and web modules.
✔ Kiosks built with the highest quality components, with freestanding and countertop models available.
Comprehensive Features for Virtual Customer Service
Comprehensive Features for Virtual Customer Service
✔ Customers can instantly video chat with an available agent via kiosks or their mobile devices.
✔ A comprehensive platform with both kiosk and web modules.
✔ Kiosks built with the highest quality components, with freestanding and countertop models available.
✔ Automated video call routing &
customer queue mgmt. After-hours workflow.
✔ Live video call transfers. Ability to invite
a 3rd party into the video call
✔ Agents can remote control kiosk
screen, co-browse, share content &
forms, verify ID, accept payment, and more.
Purpose-Built with Highest Quality Components • Freestanding & Countertop Models Available
Manufactured in US • Unmatched Prices
More government functions are adopting virtual customer service for a wide range of services.
Benefits are improved access to services, quality of services, and staffing efficiency.
Benefits are improved access to services, quality of services, and staffing efficiency.
More government entities are adopting virtual customer service for a wide range of services, improving staff efficiency and service availability.
Virtual customer service achieves greater customer usage and produces superior service outcomes than self-service.
Virtual customer service achieves greater customer usage and produces superior service outcomes than self-service.
Virtual customer service is transforming the
self-storage industry.
Self-storage companies using Live Expert reduce facility staffing cost by up to 90% while increasing customer engagement & acquisition by over 100%. In addition to needing fewer employees, virtual service also simplifies training, reduces staff turnover, and makes it possible to expand service hours economically.
self-storage industry.
Self-storage companies using Live Expert reduce facility staffing cost by up to 90% while increasing customer engagement & acquisition by over 100%. In addition to needing fewer employees, virtual service also simplifies training, reduces staff turnover, and makes it possible to expand service hours economically.
Virtual customer service is transforming the self-storage industry.
Self-storage companies using our Live Expert virtual customer service system & kiosks reduce staffing costs by up to 90%, while increasing customer engagement and customer acquisition by over 100%.
Virtual customer service also simplifies training, reduces staff turnover, and makes it possible to economically expand service hours.
Self-storage companies using our Live Expert virtual customer service system & kiosks reduce staffing costs by up to 90%, while increasing customer engagement and customer acquisition by over 100%.
Virtual customer service also simplifies training, reduces staff turnover, and makes it possible to economically expand service hours.
Arizona MVD
The American Association of Motor Vehicle Administrators (AAMVA) awarded its Trailblazer Award to the Arizona MVD for its TeleMVDprogram, which uses ClairVista’s Live Expert kiosks for a wide range of MVD services.
The American Association of Motor Vehicle Administrators (AAMVA) awarded its Trailblazer Award to the Arizona MVD for its TeleMVDprogram, which uses ClairVista’s Live Expert kiosks for a wide range of MVD services.
Arizona MVD
The American Association of Motor Vehicle Administrators (AAMVA) awarded its Trailblazer Award to the Arizona MVD for its TeleMVD Program, which used ClairVista’s Live Expert virtual customer service system and kiosks for a wide range of virtual MVD services.
The American Association of Motor Vehicle Administrators (AAMVA) awarded its Trailblazer Award to the Arizona MVD for its TeleMVD Program, which used ClairVista’s Live Expert virtual customer service system and kiosks for a wide range of virtual MVD services.
What customers use to video chat with agents:
Live Expert Station
Video kiosk system
for customer service.
Live Expert Anywhere
100% browser-based video chat
customer service system
Live Expert Mobility
Add video chat customer
service to your mobile app.
What agents use to video chat with customers:
Live Expert Studio
- Automated video call routing to available agent.
- Automated queue mgmt. and after-hours workflow.
- Detailed view of all customers in session & waiting.
- Detailed view of all agent statuses and expertise.
- Invite another agent into video call. Transfer live video calls.
- Invite & add 3rd party to video call in real-time.
- Library of frequently used content & forms. One-click access.
- Remote control kiosk screen, screen share, co-browse.
- Complete forms, obtain signature, verify ID.
- Automatically saves documents & photos to cloud.
