Virtual Sales & Support Software

With Video Chat & Interactive Tools

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Automatic Video Call Routing

Connects to available agent based on service, language, location.

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100% Browser Based Solution

No software download required.
Works with all browsers & devices.

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Increase Conversion & Sales

Live consultations increase
business performance.

ADVANCED SOFTWARE FEATURES:

  • One-click connection to agent from web page,
    email, text, or scanning QR code.
  • Custom UI & flexible workflow.
  • On-demand or scheduled consultations.
  • Detailed view of all customers and agents.
  • 18 real time reports & analytics.

COMPREHENSIVE INTERACTIVE TOOLS:

  • Easy access to frequently used content.
  • Co-browse, share files & videos.
  • Customer can upload photos, docs.
  • Customer & agent can annotate.
  • Complete forms & obtain signatures.
  • Verify ID and accept payment.

Retail • Services • Direct to Customer

6 ways for customers to get live help, with one click.

  • Efficiently expand product and service offerings.
  • Interactive tools for consultation & transactions.
  • Easy to add service to online ads & partner websites.
  • Flexible workflows and easy implementation.

Remote Equipment Support

Companies like Whirlpool use Live Expert for virtual equipment repair and support for technicians and customers.

  • Improve first call resolution and response time.
  • Improve access to service. Reduce service cost.
  • Improve social distancing.

Customizable Mobile App or SDK

Comprehensive iOS and Android app for all use cases.

  • Inbound/outbound video calling by service, language.
  • Secure, encrypted messaging.
  • Interactive tools for consultation, collaboration, and transaction processing.
  • Live agent assistance or self-service.

Comprehensive STUDIO Application for Agents & Advisors

  • View all customers in session & waiting.
  • View status of all agents & supervisors.
  • Filter customers & agents by service, language, location.
  • Invite another agent or transfer live video call.
  • Invite 3rd party to join by text in real-time
  • Select from frequently used webpages, videos, forms.
  • Obtain signature and verify ID in real-time.
  • Automatically saves documents & photos to cloud.

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LIVE EXPERT ANYWHERE

Human interaction on websites

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LIVE EXPERT MOBILITY

Live mobile consultations

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LIVE EXPERT STATION

Unlimited expertise at every location

Learn how Live Expert can transform your business.

BOOK A DEMO