Virtual Sales & Support Software

From Web • Email • Text • QR Code • Mobile

EASY FOR CUSTOMERS

  • One-demand or scheduled services
  • No software download needed
  • One-click connection
  • Automated video call routing
  • Flexible workflow & custom UI
  • Video, voice, text options

COMPREHENSIVE FEATURES

  • Invite & add people to session in real-time
  • Waiting room with customer & call details
  • Quick access to frequently used content
  • Co-browse, share files & videos
  • Complete forms, signatures, verify ID
  • 20 real-time reports & analytics

Services • Retail • Direct to Consumer

6 ways for customer to connect with one click:

  • Add to digital ads & partner websites
  • Expand product & service offerings
  • Engage customer at moment of need
  • On-demand or scheduled services
  • Easy implementation

Remote Equipment Support

Companies like Whirlpool use Live Expert for virtual equipment repair and support for technicians and customers.

  • Improve access to service for customers
  • Improve service response time
  • Improve first call resolution
  • Reduce service & support costs
  • Provide live engagement with social distancing

Customizable Mobile App or SDK

Comprehensive iOS and Android app for all use cases.

  • Custom branding and menu of services
  • Custom UI and on-screen messages
  • Live agent or self-service options
  • Interactive tools for consultation & collaboration
  • Secure encrypted messaging

Live Expert Studio

Comprehensive application for agents

  • Automated video call routing to available staff
  • Automated queue mgmt. and afterhours message
  • Detailed view of all customers in session & waiting
  • Detailed view of all agent status & expertise
  • Invite another agent. Transfer live video calls
  • Invite & add 3rd party to session in real-time
  • Library of frequently used webpages, videos, forms
  • Co-browsing, screen sharing, annotation
  • Complete forms, obtain signature, verify ID
  • Automatically saves documents & photos to cloud

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LIVE EXPERT ANYWHERE

Human interaction on websites

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LIVE EXPERT MOBILITY

Live mobile consultations

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LIVE EXPERT STATION

Unlimited expertise at every location

Learn how Live Expert can transform your business.

BOOK A DEMO