Automatic Video Call Routing
Connects to available agent based on service, language, location.
100% Browser Based Solution
No software download required.
Works with all browsers & devices.
Increase Conversion & Sales
Live consultations increase
ADVANCED SOFTWARE FEATURES:
- One-click connection to agent from web page,
email, text, or scanning QR code.
- Custom UI & flexible workflow.
- On-demand or scheduled consultations.
- Detailed view of all customers and agents.
- 18 real time reports & analytics.
COMPREHENSIVE INTERACTIVE TOOLS:
- Easy access to frequently used content.
- Co-browse, share files & videos.
- Customer can upload photos, docs.
- Customer & agent can annotate.
- Complete forms & obtain signatures.
- Verify ID and accept payment.
Retail • Services • Direct to Customer
6 ways for customers to get live help, with one click.
- Efficiently expand product and service offerings.
- Interactive tools for consultation & transactions.
- Easy to add service to online ads & partner websites.
- Flexible workflows and easy implementation.
Remote Equipment Support
Companies like Whirlpool use Live Expert for virtual equipment repair and support for technicians and customers.
- Improve first call resolution and response time.
- Improve access to service. Reduce service cost.
- Improve social distancing.
Customizable Mobile App or SDK
Comprehensive iOS and Android app for all use cases.
- Inbound/outbound video calling by service, language.
- Secure, encrypted messaging.
- Interactive tools for consultation, collaboration, and transaction processing.
- Live agent assistance or self-service.
Comprehensive STUDIO Application for Agents & Advisors
- View all customers in session & waiting.
- View status of all agents & supervisors.
- Filter customers & agents by service, language, location.
- Invite another agent or transfer live video call.
- Invite 3rd party to join by text in real-time
- Select from frequently used webpages, videos, forms.
- Obtain signature and verify ID in real-time.
- Automatically saves documents & photos to cloud.
LIVE EXPERT ANYWHERE
Human interaction on websites
LIVE EXPERT MOBILITY
Live mobile consultations
LIVE EXPERT STATION
Unlimited expertise at every location