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Live Expert ®
Virtual Customer Service System
Let your customers instantly connect and video chat with available agents based on their service needs, location, and language. Provide world-class support.
How Customers Video Chat With Agents
Minimize the need for on-site staffing with more efficient remote help options. The Live Expert system offers instant video chat customer service via kiosks, web, and mobile.
Live Expert Station
A video kiosk system for customer service.
Live Expert Anywhere
A 100-percent browser-based video chat customer service system compatible with iOS, and Android.
Live Expert Mobility
Add video chat customer service to your mobile app.
Most Widely Used Virtual Customer Service System
Benefit from live video customer service technology that already supports countless organizations across the country.
- 15 government entities.
- 6 Fortune 500 Companies.
- Self-storage, airports, retail, police departments.
- Travel and hospitality, concierge, healthcare, and more.
Clients include the Prime Storage, Orange County (CA) Superior Courts, the Philadelphia International Airport, and many more. See technology that works for some of the most competitive organizations across industries and put it to work in yours.
Partnering with ClairVista fosters a collaborative partnership that is not readily found in the business world.
Renato Izquieta
Superior Court of California
Orange County
Our virtual customer engagement increased more than 5x after we switched to ClairVista’s Live Expert system.
Randy Weissman
COO
National Storage
We implemented ClairVista’s Live Expert virtual customer service system & kiosk, which helped us reduce staffing by 33% with greater savings to come
Jeff Oldright
President
Daffodil Storage
Why Live Expert® ?
Live Expert is the most robust live video customer service system available, and customers who switch to us from other systems stay with us. Key reasons include:
- Superior technology and advanced software features.
- Highest quality kiosk equipment at affordable cost.
- World-class customer support.
Achieve better customer service results than self-service, first-contact resolution, and shorter customer wait times. Then, enjoy the benefits that come from improved customer satisfaction.
Comprehensive Features for Virtual Customer Service
Utilize features designed with both customers and service agents in mind:
- Automated video call routing with customer queue management and after-hours workflow.
- Live video call transfers with the ability to invite a third party into the video call.
- Agents can remotely control the kiosk screen. co-browse, share content, verify ID, accept payment, and more.
Benefit from features that give your customers the information they need and your agents the room to succeed with the Live Expert virtual customer service system.
Unparalleled Solution
Live Expert is built on proven technology and approaches that have already helped many businesses and thousands of customers.
- More than 1700 virtual service kiosks deployed – the most in the industry.
- More than 200,000 video call service sessions per year.
- 335 software releases and counting over 16 years of R&D.
- Advanced, comprehensive, robust, and reliable.
Virtual Customer Service Kiosks Powered by Live Expert®
Purpose-built with the highest quality components. Freestanding and countertop models are available. All manufactured in the US with unmatched prices.
Empower Agents With Live Expert® Studio
With Live Expert, increase the availability of your customer service without losing the essential human touch. Utilize tools meant to help your agents create a better experience for customers in Live Expert Studio:
- Detailed view of all customers in session and waiting.
- Detailed view of all agent statuses.
- Live video call transfers.
- Invite 3rd party into video call.
- One-click access of library of frequently used content.
- Remote control kiosk screen.
- Co-browse with customer’s mobile device.
- Complete forms, obtain a signature, accept payment, verify ID.
- Receive and download documents and photos uploaded by the customer.
See how the customer experience is transformed when you can easily connect customers with agents who are ready, able, and equipped to provide quality solutions with fewer obstacles.
Modernize Your Customer Service Today
Request a demo to see exactly how it works. Access a modern virtual customer service system that empowers your customers with live video concierge resources. Contact us today to learn more about our system and services, and get your demo scheduled.