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LIVE EXPERT ® Virtual Customer Service System
LIVE EXPERT ® Virtual Customer Service System
✔ Customers can instantly video chat with an available agent via kiosks or their mobile devices.
✔ A comprehensive platform with both kiosk and web modules.
✔ Kiosks built with the highest quality components, with freestanding and countertop models available.
✔ Customers can instantly video chat with an available agent via kiosks or their mobile devices.
✔ A comprehensive platform with both kiosk and web modules.
✔ Kiosks built with the highest quality components, with freestanding and countertop models available.
✔ Customers can instantly video chat with an available agent via kiosks or their mobile devices.
✔ A comprehensive platform with both
kiosk and web modules.
✔ Kiosks built with the highest quality components, with freestanding and countertop models available.
Comprehensive Features for Virtual Customer Service
Comprehensive Features for Virtual Customer Service
✔ Customers can instantly video chat with an available agent via kiosks or their mobile devices.
✔ A comprehensive platform with both kiosk and web modules.
✔ Kiosks built with the highest quality components, with freestanding and countertop models available.
✔ Automated video call routing &
customer queue mgmt. After-hours workflow.
✔ Live video call transfers. Ability to invite
a 3rd party into the video call
✔ Agents can remote control kiosk
screen, co-browse, share content &
forms, verify ID, accept payment, and more.
Purpose-Built with Highest Quality Components • Freestanding & Countertop Models Available
Manufactured in US • Unmatched Prices
What customers use to video chat with agents:
Live Expert Station
Video kiosk system
for customer service.
Live Expert Anywhere
100% browser-based video chat
customer service system
Live Expert Mobility
Add video chat customer
service to your mobile app.
What agents use to video chat with customers:
Live Expert Studio
- Automated video call routing to available agent.
- Automated queue mgmt. and after-hours workflow.
- Detailed view of all customers in session & waiting.
- Detailed view of all agent statuses and expertise.
- Invite another agent into video call. Transfer live video calls.
- Invite & add 3rd party to video call in real-time.
- Library of frequently used content & forms. One-click access.
- Remote control kiosk screen, screen share, co-browse.
- Complete forms, obtain signature, verify ID.
- Automatically saves documents & photos to cloud.
