While electronic verification can verify an ID, it cannot reliably verify the user as the actual ID owner. The Live Expert system allows an agent to verify the user through real-time video chat during any ID verification process.
Our solution is used by Fortune 500 and smaller companies for a wide range of transactions requiring customer verification, such as car rentals and sale of age restricted products.
Our web module allows customers to video chat agents in real-time without downloading any software. One click on a webpage or email instantly connects customers an available agent for an agent guided user verification process.
Live Expert Studio guides the agent through each step of the ID verification process. Agents are provided with prompts, verification results, and exception handling messages, and must acknowledge each step. The entire session can be recorded for QA, compliance, and issue resolution.
Customer and agent can co-browse, share documents, share screen, scan driver’s license or passport, and process transactions. The kiosk module interfaces with scanners, imager, MSR, dispenser, RFID, and printer.
Our patented technology automatically routes video calls to agents based on expertise needed, language preference, and location, and manages live queues. Every customer is connected to the right advisor at the moment of need for face-to-face consultation.