News & Press

25
Mar

Ultradiamonds.com Launches Video Chat Services Using Live Expert

Ultra Stores, Inc., the nation’s fifth largest fine jewelry retailer, launches live video chat services on its website Ultradiamonds.com using ClairVista’s Live Expert. Ultradiamonds.com customers can now have face-to-face consultations with live jewelry advisors who are able to share relevant content inside the customer’s browser.

“The challenge with e-commerce for a category like jewelry is that self-service produces very low conversion rates. Customers need and want to speak with a knowledgeable advisor before making a purchase. With Live Expert, our advisors can show each customer the products they recommend right on the screen and interact with them the way they would in our stores. We can extend our hours to 24/7 offering our customers the ability to have that personalized in-store experience from the comfort of their home.”
Kris Land, Chief Marketing Office – Ultra Stores, Inc.

“Live Expert is the beginning of a new era in high engagement customer service, both online and on site. With a small number of skilled advisors, businesses can now provide every customer with human interaction, guided content sharing, and the right expertise at the moment of need.”
Chris Sang, CEO – ClairVista LLC

Live Expert, which received two U.S. patents, embodies six years of research, development and operating experience with providing video chat customer service solutions. It is the most advanced and most widely deployed video chat CRM available and is used by innovative businesses like Hertz, Staples Canada, and Ultradiamonds.com, as well as industry leaders in health and education.