MAP Health Management
MAP Health Management (“MAP”), the nation’s leading provider of peer recovery support services for people with Substance Use Disorders uses Live Expert for patient enrollment services and for peer recovery counseling services. Using the Live Expert Anywhere module, patients instantly connect with an available MAP advisor or counselor in real-time without having to schedule an appointment. Patients simply click a button on a webpage or email, or click a text link, and video chat with an advisor or counselor using just their browser – no software download needed.
In 2019, MAP secured a $25 million Series A investor with Aetna (a CVS company) as the lead investor and plans to significantly expand its peer recovery support services across US.
Visit: MAP Health Management
ASEQ administers student health and dental plans on college campuses all across Canada. ASEQ uses Live Expert stations to give campus students easy access to Studentcare Member Service agents to address their needs via video chat and interactive information sharing.
ASEQ has found that using Live Expert stations is a cost effective alternative to maintaining physical offices with onsite staffing. They can also offer expanded hours of service, which would otherwise be costly with onsite offices.
VISIT: ASEQ Studentcare
Wijkonnekt is a Dutch company that provides senior healthcare and social services by video to the elderly population. Wijkonnekt uses a customized Live Expert mobile app, as well as the Live Expert Anywhere module, which is 100% browser-based.
Using Live Expert, Wijkonnekt clients can connect with an available Wijkonnekt caretaker in real-time without having to schedule a video conference. Wijkonnekt caretakers use live video and interactive tools to provide high-engagement services, including inviting family members or other providers to join a video session in real-time.Live Expert gives caregivers the opportunity to have more frequent face-to-face interactions with their clients and respond to their needs in real-time.
Total Med Solutions
Total Med Solutions is the largest operator of aesthetic spas in Texas. Their clinics provide physician-supervised hormone, weight loss, and skin care treatments.
Each clinic uses Live Expert to connect with a supervising physician in real-time. Remote physicians use video chat and interactive content sharing to consult with patients before the clinic proceeds with treatment. This virtual, on-demand service model allows Total Med Solutions to efficiently make physician consultations available to each of their locations.
Visit: Total Med Solutions
Perception Programs, Inc
PPI provides therapy and counseling treatment for addictions, substance abuse, depression, and other disorders. Traditionally, these services were provided only at PPI’s Behavioral Health Centers and Residential or Recovery Housing.
By using our Live Expert telehealth solution, PPI makes its services more accessible to its clients. This improves client engagement and adherence to the therapists’ care plans. Live Expert also allows care managers to join live video consultations between clients and therapists to better coordinate care and respond to issues on a timely basis.
Visit: Perception Programs Inc.
AstraZeneca’s International Division uses Live Expert to connect doctors across the country with oncology specialists using video chat and interactive information sharing. By using the Live Expert telehealth solution, doctors are able to consult with specialists who are not readily available in their communities.
This service is a great example of how telehealth can transcend distance and logistical barriers to provide access to consultations with specialists.