What makes Live Expert Telehealth different?

Live Expert Telehealth is a HIPAA compliant, omni-channel telehealth system with the flexibility to fit any workflow and desired patient experience.  Your patients can connect with your providers from any device with a single click.  Our real-time reports & analytics show patient’s usage and service levels, and make it easy to track reimbursable time.

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The world’s most comprehensive, flexible, & patient-focused telehealth system.

Live Expert Telehealth Diagram

Live Expert Anywhere

100% Browser-based module that can be added to any webpage, email, or text message.

One-Click Connection to Provider

  • Automatically routes calls to available personnel by service, language, and location
  • No software download required for patients
  • Works with all desktop and mobile browsers

Home Healthcare App

One mobile app for both video consultations and remote patient monitoring. Clients can choose a custom mobile app or our Standard Home Healthcare app.

Next Generation RPM & Telehealth

  • Inbound/outbound calling between patient and providers
  • Download to any Apple or Android device
  • Displays daily reminders sent by our Patient Monitor for each patient
  • Add additional buttons for patient resources
  • Use with any manufacturer’s medical devices for remote patient monitoring
  • Graphic on-screen instructions for device readings

Live Expert Station

Full telehealth kiosk application or SDK. Station hardware can be a computer terminal, kiosk, or tablet.

Live Virtual Services at Any Location

  • Custom menu, workflow, & messages
  • Interfaces to MSR, bar code scanner, printer, dispenser, bill acceptor
  • Electronic ID verification & payment processing
  • Automated remote software updates, content administration, monitoring & alerts

Live Expert Studio

Comprehensive Software for Agents & Clinicians

  • Easy access to patient records, forms, web content, recorded videos
  • Interactive tools – co-browsing, file or video sharing, signature capture, screen sharing
  • Invite family member or 3rd party to join a session in real-time by sending a text
  • Recording options – voice, video, & Studio activity
  • Detailed waiting rooms based on service requested

Live Expert Enterprise (server) & Patient Monitor Cloud

Robust & Secure Cloud Services

  • Sophisticated video call telephony switch
  • Automated software & content distribution
  • 18 real-time reports and analytics
  • Patient Monitor manages care plans, monitors patient’s RPM compliance, monitors patient RPM readings, sends alerts & reports
  • HIPAA and GDPR (EU) compliant

Integrated Web Tools

Wide Range of Tools for Patient Services

  • Online Scheduler
  • Web Forms Manager
  • Signature authorization capture
  • Electronic ID verification for driver’s licenses, passport, insurance cards, etc.
  • Resource Library for one click sharing of frequently used forms, content, or recorded videos
  • Session recording and signed forms administration

Features of Live Expert Telehealth

Features of Live Expert: One-click connection, real-time video call routing, queue mgmt & waiting room, live video call transfers, add additional parties to video, co-browser, file share, annotate, custom mobile apps, and browser-only video calls

Omni-channel Video Chat System

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