Customers: National Business Furniture

National Business Furniture is a $200 million online retailer of business furniture revolutionizing the convergence of physical and virtual retailing with the Live Expert system. NBF uses the Live Expert Anywhere module to provide video chat consultation and live product demonstrations to online customers.  With one click, customers are instantly connected to product advisors.  There is no need to download software or wait to receive a video session link.

Furniture advisors operate in a real showroom designed for conducting product demonstrations via video so customers can see the details of actual products. Advisors also share digital content with customers to show color, fabric and material choices.  Advisors can also make warm transfers of live video calls to sales reps and order takers to complete the sale.

Live product demonstrates have significantly increased customer conversion and average order value.

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