Staples Canada Selects Live Expert for its Live Video Agent™ Service
Chicago, IL – ClairVista announced today that Staples Canada, a 300- store division of Staples, Inc., is implementing ClairVista’s Live Expert system for its Live Video Agent services. With this system, Staples Canada store customers can instantly video conference with a remote agent for Copy & Print Centre orders. Remote agents design and show customers, in real time, custom-created forms, stationery, business cards, and signs, while providing face-to-face, personalized service.
“We have operated our Live Video Agent service for more than three years and have selected Live Expert because it provides the best capabilities to serve our customers and ClairVista showed tremendous responsiveness to our needs,” said John Castiglione, Vice President of Sales & Operations for Staples Canada.
Live Expert, which recently received a US patent, solves a basic challenge in retailing – cost effectively providing each customer with the right expertise and personalized service at the moment of customer need. Live Expert is the most complete and advanced system available in the emerging videoconferencing CRM segment. Built for rapid deployment and flexible enterprise integration, it includes a comprehensive application suite for efficiently managing every aspect of remote agent services. Live Expert requires no proprietary hardware, and can be implemented in just days.
“Staples Canada has more operating experience with live video assisted customer service than any other company in the world – with proven ROI and keen understanding of all the system features required to provide a great customer experience. Their decision to select Live Expert speaks volumes about the strength of our solution and our ability to translate technology into value for businesses and consumers,” said Chris Sang, ClairVista’s CEO.
About STAPLES Canada
Founded in Toronto in 1991, The Business Depot Ltd./STAPLES Canada Inc. is Canada’s largest supplier of office supplies, business machines, office furniture and business services for the small business and home office customer. The company is an everyday low price retailer. The chain operates stores in all provinces across Canada under the banners STAPLES Canada and Bureau en GrosMC. Marketing Magazine’s Marketing/Leger 2008 Corporate Reputation Survey ranked STAPLES Canada/Bureau en Gros number one among Canada’s top 100 companies surveyed in Canada. The company has over 13,500 employees serving customers through more than 300 office superstores, catalogue, and e-commerce. STAPLES, STAPLES® Business Depot™/ Bureau en Gros MC is committed to making shopping easy by offering customers three ways to shop: online, by catalogue and in-store. More information is available at www.staples.ca.
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ClairVista develops transformational technology solutions for consumer businesses. In addition to Live Expert, ClairVista helped McDonalds develop the Redbox Automated DVD rental business, which has grown to over 15,000 self-service DVD rental machines in the United States within five years. Visit www.clairvista.com for more information.