Enterprise Server

Enterprise Class Application and Architecture

Live Expert Enterprise is a server application that manages all the endpoints and processes within the Live Expert system. Its advanced architecture makes it highly scalable and secure for high volume video chat services.

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Complete System Out of the Box

  • Video telephony switch for agent selection, call routing, and call transfers.
  • Manages call queues and estimated wait times.
  • Manages callback requests.
  • Manages interfaces to other systems.
  • Manages multi-entity support and user profiles and roles.
  • Provides optional CRM, order processing and invoicing tools.

Availability & Quality Management

  • Monitors network connections.
  • Monitors endpoint availability.
  • Monitors agent availability.
  • Monitors call session activity.
  • Manages session recordings and reviews.
  • Captures and reports customer feedback.
  • Reporting and analytics for video chat sessions and agent performance

Built for Security, Usability & Performance

  • HIPPA compliant
  • Encryption of all communication and shared content
  • Works seamlessly with existing applications like CRM, order processing, account management, etc.
  • Multi-thread application for feature richness and robust performance
  • Easy to maintain configurations, rules and user profiles.
  • Automatic software updates
  • System alerts, analytics, and reports.