Websites & Email

Live human interaction on your website—at last.

Live Expert Anywhere (LEA) provides video/voice/text chat and content sharing in one browser window on the customer’s screen. Customers can transition from text to voice or video at any time without waiting for the agent to launch another application. And whichever conversation method is chosen (video/voice/text), all features of Live Expert Anywhere are available to both customer and agent.

Customers start the service by clicking a button on a webpage or email from any computer. No need to download software or wait for the agent to send a meeting link. Live Expert Anywhere supports all browsers and automatically selects WebRTC or Flash for each customer. LEA also handles customer queues and provides a callback option if no agents are available.

Transforming Online Customer Service

Frustration and abandonment are common online experiences, and text chat is ineffective for consultative services. There is no substitute for live human conversation and sharing visual information to assist customers. Some businesses use Live Expert Anywhere to conduct live product demonstrations for online customers.

Rich Content Sharing

Agents can show information on the customer’s screen in a variety of ways, including co-browsing, screen sharing and file transfers. Agents can also share information from other systems without any systems integration. Live Expert agents can have more information at their fingertips than onsite associates.

Configurable To Your Needs

You can add the Live Expert Anywhere widget to any web page in minutes with proactive engagement options. You can also add LEA links to outbound emails. Customers are automatically connected to agents based on each customer’s need.

A National Business Furniture video agent demonstrates adjusting the arm of an office chair during a video chat.

Customer, Skill and Context Based Agent Selection

Live Expert automatically selects agents and routes video calls based on customer ID or location, prior service interaction, and required skill or language.

Cross Channel Service Continuity

Live Expert users are supported by the same agents and Live Expert Studios that support online, onsite and mobility users. By providing cross-channel service continuity, companies develop stronger, more lasting customer relationships.

Easy to Implement

Live Expert Anywhere is 100% browser based, so it is easy to implement, easy for customers to use, and easy to support. Our hosted server can have you up and running in few days. Simple and efficient—this is the way all technology should work.

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