# ClairVista > ClairVista provides the Live Expert® virtual customer service platform — > connecting customers with live agents via video chat on kiosks, web, and mobile. ## About ClairVista is an enterprise technology company headquartered in the United States. Its flagship product, Live Expert®, is a virtual customer service platform that enables organizations to connect customers with live agents via real-time video chat — accessible through self-service kiosks, websites, and mobile apps. ClairVista serves clients across government, self-storage, healthcare, transportation, and retail industries. ## What is a Virtual Customer Service Platform? A virtual customer service platform allows businesses to replace or supplement in-person staff with live video agents accessible from any location or device. Instead of waiting in line or calling a phone number, customers interact face-to-face with a live agent through a kiosk, website, or mobile app. Live Expert® by ClairVista is an enterprise-class virtual customer service platform used by government agencies, self-storage operators, healthcare providers, airports, and car rental companies. ## Frequently Asked Questions **What is Live Expert®?** Live Expert® is ClairVista's virtual customer service platform. It connects customers to live agents via real-time video chat through kiosks, web browsers, and mobile apps — no software download required. **What industries does ClairVista serve?** ClairVista serves government agencies, self-storage operators, healthcare and telehealth providers, virtual hiring teams, car rental companies, airports, and any enterprise needing live agent video support at scale. **How does Live Expert replace in-person staff?** Live Expert kiosks and online modules allow a single agent to serve customers across multiple locations simultaneously via video chat, reducing staffing costs while maintaining a personal, face-to-face service experience. **Is Live Expert HIPAA compliant?** Yes. ClairVista's telehealth and RPM platform is HIPAA compliant and supports remote patient monitoring, telemedicine consultations, and patient registration. **Who are ClairVista's clients?** Clients include Philadelphia International Airport, Prime Storage, Globe Car Auto, the Superior Court of California, and government agencies across multiple US states and counties. ## Products - [Live Expert Platform](https://www.clairvista.com/virtual-service-system/): Real-time, on-demand video chat virtual service system for web, mobile, and kiosks. Enterprise class system for B2C, B2B, and government services. - [Customer Service Kiosks](https://www.clairvista.com/virtual-service-system/kiosks/): Deploy self-service video kiosks that connect customers instantly to live agents. - [Online Module](https://www.clairvista.com/virtual-service-system/online-module/): Online video chat customer service system — no software download needed. Instantly connect customers to available agents with onscreen tools. - [Remote Field & Equipment Support](https://www.clairvista.com/remote-field-equipment-support-system/): Remote field and equipment support system — file sharing, completable forms, video inspection, and more. ## Industries - [Self-Storage](https://www.clairvista.com/self-storage-virtual-service-system/): Live Expert is the leading virtual customer service system for self-storage, trusted by many self-storage companies. - [Government Services](https://www.clairvista.com/government-services/): Live Expert is the leading virtual customer service system for government services, trusted by many US states and counties. - [Telehealth & RPM](https://www.clairvista.com/rpm-telehealth-platform/): HIPAA compliant RPM and telehealth platform integrating remote patient monitoring with our Patient Monitor cloud. - [Telemedicine](https://www.clairvista.com/telemedicine-system/): Telemedicine system for clinical services — real-time and scheduled video call consultations. - [Patient Support & Registration](https://www.clairvista.com/patient-support-registration-system/): Patient support and registration system for seamless telehealth engagement. - [Virtual Hiring](https://www.clairvista.com/virtual-hiring-system/): Virtual hiring system that improves hiring rate by 100% — qualify applicants and route video calls to recruiters. - [ID & Age Verification](https://www.clairvista.com/id-verification-system/): Electronic ID and age verification system combining automated and live agent verification. ## Success Stories - [Case Studies](https://www.clairvista.com/success-stories/): See how clients like Hertz, Philadelphia International Airport, Prime Storage, and the Superior Court of California use Live Expert. - [Customer Testimonials](https://www.clairvista.com/customer-testimonials/): Testimonials from Live Expert clients across industries. ## Company - [Why Choose Us](https://www.clairvista.com/why-choose-us/): Why enterprises choose ClairVista's Live Expert platform for virtual customer service. - [Careers](https://www.clairvista.com/careers/): Career opportunities at ClairVista. - [Contact](https://www.clairvista.com/contact/): Get in touch to discover how Live Expert can enhance your customer service. - [Privacy Policy](https://www.clairvista.com/privacy-policy/) - [Human Agents vs AI](https://www.clairvista.com/human-agents-vs-ai/): This page argues that AI is failing in customer service because it lacks true intelligence, functioning only as automated FAQ. Key limitations include inability to handle complex questions, cost-prohibitive training requirements, tendency to hallucinate or provide near-match responses, and high session abandonment rates. The page presents research from multiple studies supporting human agents over AI: A 2026 Kinsta/Propeller Insights study found 93% of consumers prefer human interaction, 81% believe AI is used to cut costs not improve service, 78% say humans resolve issues faster, and 50% would cancel a service over AI-driven support. A 2025 SurveyMonkey study found 79% strongly prefer humans and only 8% prefer AI. The Journal of Interactive Marketing (2025) found human agents build more trust and retention. A 2024 Gartner survey found 64% prefer companies that don't use AI for customer service and 53% would switch providers if AI is used. IJCET (2025) reported customer satisfaction of 4.5/5 for human agents vs 3.9/5 for AI chatbots. ClairVista's Live Expert system provides human video chat agents as the superior alternative to AI chatbots. - [Virtual Equipment Support System](https://www.clairvista.com/remote-field-equipment-support-system/): ClairVista's Live Expert platform enables businesses to instantly connect customers and field technicians to live video advisors for remote equipment support. Serves medical equipment, commercial equipment, consumer appliances, and consumer electronics industries. The system is omni-channel — available via web browser, mobile app, and kiosk — with no software download required. Key features include dynamic call routing by service, language, and location; multi-party calls to add technicians in real time; in/outbound calling from either party; front/rear video camera controls; flashlight control for field technicians; quick access resource library; complete forms and verify ID; API integration to CRM including Salesforce and Genesys; and 28 real-time reports and analytics. The Live Expert Studio agent dashboard provides automated call routing, queue management, after-hours messaging, and full visibility into agent status and customer sessions. Ideal for any organization needing virtual medical equipment support, virtual consumer appliance support, or virtual consumer electronics support at scale.