Video Kiosks for Customer Service

Virtual Staffing
For Live Services
Gateway to
Unlimited Services
Full Transaction
Processing Support
Electronic ID
Verification

Kiosks for Remote Customer Service
& Transaction Processing

With Live Expert, you can provide face-to-face consultations at any location with the efficiency of virtual staffing.  Companies like Hertz use Live Expert to create hundreds of points of presence at public locations.  Staples-Canada uses Live Expert to bring a wide array of services to each location.

Live Expert Station Hertz Kiosks at Airport

Live Expert runs Hertz ExpressRent Kiosks at hundreds of locations.

Live Expert Station Two Kiosks

Live Expert Kiosk with optional devices for transaction processing.

Instantly Connect Every   Customer to Right Advisor

Our patented technology automatically routes video calls to agents based on expertise needed, language preference, and location, and manages live queues. Every customer is connected to the right advisor at the moment of need for face-to-face consultation.

Tools for Interactive Services

Both self-service and video agent assisted service is supported.  Customer and agent can co-browse, share documents, share screen, scan driver’s license or passport, and process transactions.  The kiosk module interfaces with scanner/imager, MSR, dispenser, RFID and printer.

Gateway for Unlimited Services

Services delivered via the kiosk can be provided by your staff or partner organizations. Live video calls are routed to any agent who has the Live Expert Studio, even 3rd parties. Customer queues and waiting rooms are also service or language specific.

Comprehensive Tools
for Agents

Live Expert Studio guides the agent through each step of the transaction process.  Agents are provided with prompts, ID verification results, and exception handling messages, and must acknowledge each step.  The entire session can be recorded for QA, compliance, and issue resolution.

Live Expert Studio ID Verification

Live Expert Studio guides the agent through the entire transaction cycle.

Live Expert Station Tablet Kiosk Staples Services Menu

Staples Canada “Tablet kiosk” for a wide range of live interactive services.

Flexible Hardware Options

Live Expert software works with all hardware options – full kiosks, touchscreen terminals, tablets. Customers choose the hardware.
We also provide a full upright kiosk that is “Live Expert ready” with option to add a wide range of peripheral devices.

Live Expert Station 3 Kiosks

Real-time video chat system for
high-engagement services and remote support.

Important Features Wheel General

Omni-channel Video Chat System

Schedule a web demo today!