Omni-Channel Video Chat System

The world’s most comprehensive, widely deployed
video chat customer service system.

Live Expert System Diagram

One-click from webpage or email connects each customer with the right advisor based on expertise, language, or customer’s location. No software download needed. Works with all browsers and all devices.

Apple and Android app with customized UI and workflow. Instant connection to the right advisor based on each customer’s need. Ideal for sales and consultation services, product demos, and product support.

Video kiosk is an efficient way to provide live onsite services. Interfaces with devices and web services for ID verification, payment and transaction processing. Flexible hardware options. Full kiosk application or SDK.

Agent’s console enables co-browsing and document sharing. Agent can add family member and another advisor to a live session, transfer video calls, view customer information in the Virtual Waiting Room, and work seamlessly with internal systems.

Cloud application that runs all Live Expert services. Provides analytics and reporting for customer activity and satisfaction, queues and abandonment, and advisor activities. Handles callback requests and alerts. Hosted and operated by ClairVista.

Important Features Wheel General