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Increase Access to Your Services
Increase points of presence and customer access with video chat kiosks.
Automatic Video Call Routing
Connects to available agent based on service, language, location.
Efficient Virtual Staffing
Virtual agents can assist
customers at any location.
SOFTWARE FEATURES
- Custom UI & flexible workflow.
- Agent-assisted or self-service.
- Secure encrypted data transport.
- Interfaces to various devices.
- 18 real time reports & analytics.
INTERACTIVE TOOLS
- Co-browse, share files & videos.
- Screenshare & remote control.
- Customer & agent annotation.
- Complete forms & obtain signatures.
- Verify ID and accept payment.
HARDWARE OPTIONS
- Upright or countertop kiosks.
- Webcam or PTZ camera.
- Handheld speakerphone.
- Scanner for documents & ID.
- Credit card reader & bill acceptor.
- Printer & RFID reader.
Retail • Services • Telecom
Companies like Staples Canada and Foothills Communication use Live Expert kiosks for sales and support services
- Efficiently expands product and service offering to drive revenue growth.
- Interactive tools for consultation, collaboration, and order processing.
- Add access to partner services for additional revenue streams.
Travel • Hospitality • Education
Companies like Hertz, Discount Car & Truck, and ASEQ use Live Expert kiosks to create points of presence at partner locations.
- Efficiently expands footprint and brand awareness.
- Live advisors significantly increase customer conversion and purchase value.
- Reduces customer abandonment associated with self-service kiosks.
DMVs • Police • Municipal Courts
Government organization like the Arizona Dept of Transportation, Baton Rouge Police Dept, and Franklin County (Ohio) Municipal court system use Live Expert kiosks to provide better, safer access to services for citizens.
- Reduce customer density & wait times at government offices.
- Staff from any office, or from home, can assist citizens at any location in real-time.
- Live agents speed up the process and ensure that steps are completed accurately and completely the first time.
Comprehensive STUDIO Application for Agents & Advisors
- View all customers in session & waiting.
- View status of all agents & supervisors.
- Filter customers & agents by service, language, location.
- Invite another agent or transfer live video call.
- Invite 3rd party to join by text in real-time
- Select from frequently used webpages, videos, forms.
- Obtain signature and verify ID in real-time.
- Automatically saves documents & photos to cloud.
LIVE EXPERT STATION
Unlimited expertise at every location
LIVE EXPERT ANYWHERE
Human interaction on websites
LIVE EXPERT MOBILITY
Live mobile consultations