Video Agent Kiosks

Custom Menu • Interactive Tools • Integrated Devices

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FLEXIBLE & COMPREHENSIVE

  • Customized UI & onscreen messages
  • Multi-service & language options
  • Flexible workflows
  • Agent-assisted & self-service
  • Software / hardware interfaces
  • Secure encrypted date transport

EQUIPMENT OPTIONS

  • Upright or countertop kiosks
  • Single or dual screen options
  • Handset of hands-free
  • Touchscreen PC or tablets
  • Scanner, document camera, printer
  • Credit card reader & bill acceptor

Retail • Services • Telecom

Companies like Staples Canada and Foothills Communication use Live Expert kiosks for sales and support services

  • Efficiently expands product and service offering to drive revenue growth.
  • Interactive tools for consultation, collaboration, and order processing.
  • Add access to partner services for additional revenue streams.

Travel • Hospitality • Education

Companies like Hertz, Discount Car & Truck, and ASEQ use Live Expert kiosks to create points of presence at partner locations.

  • Efficiently expands footprint and brand awareness.
  • Live advisors significantly increase customer conversion and purchase value.
  • Reduces customer abandonment associated with self-service kiosks.
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DMVs • Police • Municipal Courts

Government organization like the Arizona Dept of Transportation, Baton Rouge Police Dept, and Franklin County (Ohio) Municipal court system use Live Expert kiosks to provide better, safer access to services for citizens.

  • Reduce customer density & wait times at government offices.
  • Staff from any office, or from home, can assist citizens at any location in real-time.
  • Live agents speed up the process and ensure that steps are completed accurately and completely the first time.

Live Expert Studio

Comprehensive application for agents

  • Automated video call routing to available staff
  • Automated queue mgmt. and afterhours message
  • Detailed view of all customers in session & waiting
  • Detailed view of all agent status & expertise
  • Invite another agent. Transfer live video calls
  • Invite & add 3rd party to session in real-time
  • Library of frequently used webpages, videos, forms
  • Co-browsing, screen sharing, annotation
  • Complete forms, obtain signature, verify ID
  • Automatically saves documents & photos to cloud

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LIVE EXPERT STATION

Unlimited expertise at every location

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LIVE EXPERT ANYWHERE

Human interaction on websites

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LIVE EXPERT MOBILITY

Live mobile consultations

Learn how Live Expert can transform your business.

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