FLEXIBLE & COMPREHENSIVE
- Customized UI & onscreen messages
- Multi-service & language options
- Flexible workflows
- Agent-assisted & self-service
- Software / hardware interfaces
- Secure encrypted date transport
- Upright or countertop kiosks
- Single or dual screen options
- Handset of hands-free
- Touchscreen PC or tablets
- Scanner, document camera, printer
- Credit card reader & bill acceptor
Retail • Services • Telecom
Companies like Staples Canada and Foothills Communication use Live Expert kiosks for sales and support services
- Efficiently expands product and service offering to drive revenue growth.
- Interactive tools for consultation, collaboration, and order processing.
- Add access to partner services for additional revenue streams.
Travel • Hospitality • Education
Companies like Hertz, Discount Car & Truck, and ASEQ use Live Expert kiosks to create points of presence at partner locations.
- Efficiently expands footprint and brand awareness.
- Live advisors significantly increase customer conversion and purchase value.
- Reduces customer abandonment associated with self-service kiosks.
DMVs • Police • Municipal Courts
Government organization like the Arizona Dept of Transportation, Baton Rouge Police Dept, and Franklin County (Ohio) Municipal court system use Live Expert kiosks to provide better, safer access to services for citizens.
- Reduce customer density & wait times at government offices.
- Staff from any office, or from home, can assist citizens at any location in real-time.
- Live agents speed up the process and ensure that steps are completed accurately and completely the first time.
Live Expert Studio
Comprehensive application for agents
- Automated video call routing to available staff
- Automated queue mgmt. and afterhours message
- Detailed view of all customers in session & waiting
- Detailed view of all agent status & expertise
- Invite another agent. Transfer live video calls
- Invite & add 3rd party to session in real-time
- Library of frequently used webpages, videos, forms
- Co-browsing, screen sharing, annotation
- Complete forms, obtain signature, verify ID
- Automatically saves documents & photos to cloud
LIVE EXPERT STATION
Unlimited expertise at every location
LIVE EXPERT ANYWHERE
Human interaction on websites
LIVE EXPERT MOBILITY
Live mobile consultations