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Live Agent Assistance
Flexible Equipment ● Integrated Devices
FLEXIBLE & COMPREHENSIVE
- Custom menu w/ live agent & self-service options
- Multi-language support
- Automated video call routing
- Automated waiting room & after-hours process
- Co-browsing, screensharing, remote control
- ID verification
EQUIPMENT OPTIONS
- Upright or countertop kiosks
- Touchscreen PC and tablet options
- Single or dual screen options
- Handset or hands-free
- Scanner, printer, bar code reader
- Credit card reader & bill acceptor
Retail • Services • Travel
Organizations like Denver International Airport, Philadelphia International Airport, Life Storage, and Integrity Staffing us Live Expert video kiosk system for customer service.
- Efficiently expands product and service offering to drive revenue growth.
- Interactive tools for consultation, collaboration, and order processing.
- Add access to partner services for additional revenue streams.
Travel • Hospitality • Education
Airports, car rental companies, college campuses, and library systems use Live Expert video kiosk system to efficiently create points of presence and improve access to services.
- Efficiently expands footprint and brand awareness.
- Live advisors significantly increase customer conversion and purchase value.
- Reduces customer abandonment associated with self-service kiosks.
DMVs • Police • Courts • Recorder
State and county organizations, municipal courts, and police department us Live Expert video kiosk system to efficiently serve citizens and improve access to services.
- Reduce customer density & wait times at government offices.
- Staff can virtually assist customers from home or other offices.
- Live agents speed up the process and ensure that steps are completed accurately and completely the first time.
Live Expert Studio
What agents use for video kiosk customer service
- Automated video call routing to available staff
- Automated queue mgmt. and afterhours message
- Detailed view of all customers in session & waiting
- Detailed view of all agent status & expertise
- Invite another agent. Transfer live video calls
- Invite & add 3rd party to session in real-time
- Library of frequently used webpages, videos, forms
- Co-browsing, screen sharing, annotation
- Complete forms, obtain signature, verify ID
- Automatically saves documents & photos to cloud
LIVE EXPERT STATION
Unlimited expertise at every location
LIVE EXPERT ANYWHERE
Human interaction on websites
LIVE EXPERT MOBILITY
Live mobile consultations