Technical & Field
Incident & Claims
Benefits of Live Expert Remote Support
- Reduce onsite support visits
- Faster resolution & less down time
- Greater adherence & utilization
- Easier documentation
Comprehensive Mobile Apps & Help Stations
Custom menu of services, workflow, messages, and branding. Inbound & outbound calling to app user. Easily add access to self-service resources and other enterprise applications.
Interface with Devices for Data Collection
Live Expert app can interface with external devices for electronic data gathering and submission to cloud applications. App can also display notifications or reminders.
Instantly Connect Customers & Employees to Right Advisor
Our patented technology automatically routes video calls to agents based on expertise needed, language preference, and location, and manages live queues. Every customer gets the right advisor in real-time for face-to-face consultation.
Customer and agent can examine equipment together by video, conduct demonstration, co-browse, share documents, or share screen. Customers can also upload photos or documents to the agent. The entire session can be recorded for QA and issue resolution.
Wide Range of
- Technical support for customers & employees
- Equipment diagnostics & support
- Product demonstrations
- Support for field services
- Incident reporting
- Claims reporting