Custom menu of services, workflow, messages, and branding. Inbound & outbound calling to app user. Easily add access to self-service resources and other enterprise applications.
Live Expert app can interface with external devices for electronic data gathering and submission to cloud applications. App can also display notifications or reminders.
Our patented technology automatically routes video calls to agents based on expertise needed, language preference, and location, and manages live queues. Every customer gets the right advisor in real-time for face-to-face consultation.
Customer and agent can examine equipment together by video, conduct demonstration, co-browse, share documents, or share screen. Customers can also upload photos or documents to the agent. The entire session can be recorded for QA and issue resolution.