Learn How Whirlpool
Uses Live Expert

Video Inspection • Share Files & Videos • Complete Forms

EASY FOR CUSTOMERS

  • One-demand or scheduled services
  • No software download needed
  • One-click connection
  • Automated video call routing
  • Flexible workflow & custom UI
  • Video, voice, text options

COMPREHENSIVE FEATURES

  • Invite & add people to session in real-time
  • Waiting room with customer & call details
  • Quick access to frequently used content
  • Co-browse, share files & videos
  • Complete forms, signatures, verify ID
  • 20 real-time reports & analytics

Comprehensive Tools for Remote Support

Live Expert video call using annotation feature

Annotation

Both parties can annotate a still video image or pdf.

Live Expert video call using signature capture feature

Signature Authorization

Obtain customer authorization signature for use of video.

Live Expert video call using pdf sharing feature

Share Files & Videos

Both parties can share PDFs and videos and save to their devices.

Live Expert video call using pre-recorded video sharing feature

Co-Browsing

Expert can share web pages or instructional videos.

Additional Features to Empower your Remote Services

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Dynamic Call Routing

Automatic call routing based on service, language & location.

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Multi-Party Calls

Add another customer or tech in real time to an existing call.

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In/Outbound Calling

Calls can be initiated from
either party.

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Video Controls

Front/rear camera and video
frame controls.

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Flashlight Control

Expert can turn customer or field tech’s flashlight on or off.

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Integrated Experience

Easy access to existing systems & library of content.

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Browser-based Module

No software download required. Works on all browsers.

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Custom Mobile App

Custom menu & workflow. Access other tech resources.

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Reports/Analytics

18 real time reports
and analytics.

Live Expert Studio

What agents use for remote equipment support

  • Automated video call routing to available staff
  • Automated queue mgmt. and afterhours message
  • Detailed view of all customers in session & waiting
  • Detailed view of all agent status & expertise
  • Invite another agent. Transfer live video calls
  • Invite & add 3rd party to session in real-time
  • Library of frequently used webpages, videos, forms
  • Co-browsing, screen sharing, annotation
  • Complete forms, obtain signature, verify ID
  • Automatically saves documents & photos to cloud
telemedicine services integration with salesforce

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LIVE EXPERT ANYWHERE

Human interaction on websites

mobile

LIVE EXPERT MOBILITY

Live mobile consultations

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LIVE EXPERT STATION

Unlimited expertise at every location

Learn how Live Expert can transform your business.

BOOK A DEMO