EASY FOR CUSTOMERS
- One-demand or scheduled services
- No software download needed
- One-click connection
- Automated video call routing
- Flexible workflow & custom UI
- Video, voice, text options
- Invite & add people to session in real-time
- Waiting room with customer & call details
- Quick access to frequently used content
- Co-browse, share files & videos
- Complete forms, signatures, verify ID
- 20 real-time reports & analytics
Comprehensive Tools for Remote Support
Both parties can annotate a still video image or pdf.
Obtain customer authorization signature for use of video.
Share Files & Videos
Both parties can share PDFs and videos and save to their devices.
Expert can share web pages or instructional videos.
Additional Features to Empower your Remote Services
Dynamic Call Routing
Automatic call routing based on service, language & location.
Add another customer or tech in real time to an existing call.
Calls can be initiated from
Front/rear camera and video
Expert can turn customer or field tech’s flashlight on or off.
Easy access to existing systems & library of content.
No software download required. Works on all browsers.
Custom Mobile App
Custom menu & workflow. Access other tech resources.
18 real time reports
Live Expert Studio
What agents use for remote equipment support
- Automated video call routing to available staff
- Automated queue mgmt. and afterhours message
- Detailed view of all customers in session & waiting
- Detailed view of all agent status & expertise
- Invite another agent. Transfer live video calls
- Invite & add 3rd party to session in real-time
- Library of frequently used webpages, videos, forms
- Co-browsing, screen sharing, annotation
- Complete forms, obtain signature, verify ID
- Automatically saves documents & photos to cloud
LIVE EXPERT ANYWHERE
Human interaction on websites
LIVE EXPERT MOBILITY
Live mobile consultations
LIVE EXPERT STATION
Unlimited expertise at every location