After 25 years of evolution in digital commerce, why are we still using text chat? Live human engagement increases customer conversion, transaction value, and frequency.
Our patented technology automatically routes video calls to advisors based on expertise needed, language preference and location. Every customer gets the right advisor at the moment of need.
Customer and agent can co-browse, share documents, share screen, conduct demonstrations, and process transactions. Customers can also upload documents for the agent or use the camera to show items they need help with. The entire session can be recorded for QA, compliance, and issue resolution.
Our web module makes transaction processing and ID verification possible without customers having to download any software. One click, instant connection to an available agent, who guides the customer through the process.