One click connection to an available advisor with the right skills. Queue management, video call transfers, join other advisors or customers to live session. Real-time or scheduled consultations. Works with all desktop and mobile browsers.
After 25 years of evolution in digital commerce, why are we still using text chat? Discover how live human engagement can win customers and build loyalty.
Our patented technology automatically routes video calls to advisors based on expertise needed, language preference and location. Every customer gets the right advisor at the moment of need.
Customer and agent can co-browse, share documents, share screen, conduct product demonstrations, and process transactions. Customers can also upload documents for the agent or use the camera to show their environment or the item they need help with. The entire session can be recorded for QA, compliance, and issue resolution.
Our web module makes transaction processing and ID verification possible without customers having to download any software. One click, instant connection to an available agent, who guides the customer through the process. Live Expert Studio guides the agent through each step of the transaction or ID verification process.