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Virtual Customer Service System
Build world-class support with intelligent call routing that matches customers to the best-suited agent based on skill, language, and location, quickly and efficiently.
How Customers Live Chat With Agents
Minimize the need for on-site service agents with more efficient remote help options.
The Live Expert® system offers instant video chat customer service via kiosks, web, and mobile.
Live Expert Station
A video kiosk system for customer service.
Live Expert Anywhere
A 100-percent browser-based video chat customer service system compatible with iOS, and Android.
Live Expert Mobility
Integrated video chat customer services for your mobile app.
Most Widely Used Virtual Customer Service System
Benefit from live video customer service technology that already supports countless organizations across the country.
- 15 government entities.
- 6 Fortune 500 Companies.
- Self-storage, airports, retail, police departments.
- Travel and hospitality, concierge, healthcare, and more.
Clients include the Prime Storage, Orange County (CA) Superior Courts, the Philadelphia International Airport, and many more. See technology that works for some of the most competitive organizations across industries and put it to work in your own organization.
Partnering with ClairVista fosters a collaborative partnership that is not readily found in the business world.
Renato Izquieta
Superior Court of California
Orange County
Our virtual customer engagement increased more than 5x after we switched to ClairVista’s Live Expert system.
Randy Weissman
COO
National Storage
We implemented ClairVista’s Live Expert virtual customer service system & kiosk, which helped us reduce staffing by 33% with greater savings to come
Jeff Oldright
President
Daffodil Storage
LIVE EXPERT® Virtual Customer Service System
Utilize one of the most advanced live video customer service solutions in the world. Get the most from multiple veins of support access.
- The comprehensive platform with kiosks and web modules.
- Instantly connect customers to human agents anywhere, at any time via kiosks or mobile devices.
- High-quality kiosks with freestanding and countertop models available.
Support your connections with smart routing that finds the best available agent for each point of contact to get better results from shorter wait times, and enjoy the benefits that come from improved customer satisfaction.
Virtual Customer Service Kiosks Powered by Live Expert®
Purpose-built with the highest quality components. Freestanding and countertop models are available. All manufactured in the US with unmatched prices.
Comprehensive Features for Virtual Customer Service
Utilize features designed with both customers and service agents in mind:
- Automated video call routing with customer queue management and after-hours workflow.
- Live video call transfers with the ability to invite a third party into the video call.
- Agents can remotely control the kiosk screen. Co-browse, share content, verify ID, accept payment, and more.
Benefit from features that give you more information while giving your agents more room to succeed.
Unparalleled Solution
ClairVista uses proven technology and approaches that have already helped thousands of businesses and millions of customers with a video concierge.
- More than 1700 virtual service kiosks deployed — the most in the industry.
- 200,000 video call service sessions per year.
- 335 software releases over 16 years.
- The most advanced, comprehensive, robust, and reliable service kiosks.
Live video customer service options help with customer satisfaction and retention. Empower your business to compete with the biggest and best in the business.
Empower Agents With Live Expert® Studio
ClairVista provides Live Expert, a virtual customer service system that increases the availability of customer service without losing the essential human touch. Utilize tools meant to help your agents create a better experience for customers in Live Expert Studio:
- Detailed view of all customers in session and waiting
- Detailed view of all agent statuses
- Live video call transfers
- Invite 3rd party into video call
- One-click access of library of frequently used content
- Remote control kiosk screen
- Co-browse with customer’s mobile device
- Complete forms, obtain a signature, accept payment, verify ID
- Receive and download documents and photos uploaded by the customer
See how the customer experience is transformed when you can easily connect customers with agents who are ready, able, and equipped to provide quality solutions with fewer obstacles.
Modernize Your Customer Service Today
Schedule a demo to see exactly how it works. Access a modern virtual customer service system that empowers your customers with live concierge resources. Contact us today to learn more about our systems and services and get your demo scheduled.