Stichting Philadelphia Zorg – Netherlands
Stichting Philadelphia Zorg, a large healthcare provider in The Netherlands, serves 7,500 clients with disabilities in The Netherlands. Traditionally, Philadelphia provided these services through weekly scheduled visits to each client’s home. Using Live Expert for a new service named Digicontact, Philadelphia now also provides 24/7 care in real-time. With one click, Live Expert immediately connects each client with an available caretaker for live video interaction and interactive information sharing. With Live Expert, Digicontact makes its services more accessible and timely, increases patient engagement, and improves the overall quality of care.
By providing 24/7 access to care, DigiContact is revolutionizing healthcare delivery in The Netherlands. Clients can connect with a caregiver whenever they need help, and caregivers spend more time providing care and less time managing and traveling to appointments. Live Expert also allows caregivers to interact with clients more frequently, which has led to greater patient adherence to care plans and stronger rapport between clients and caretakers. And by increasing availability and timeliness of care, Philadelphia has been able to significantly reduce the number of visits to clients’ homes, thus reducing its overall cost of services.
But to operate a service like this, an organization needs much more than a videoconferencing system or a video plugin. What is needed is a comprehensive customer service system uniquely designed for real-time telehealth services. After a rigorous one year search for such a system in Europe and US, Philadelphia selected Live Expert and went live with Digicontact services in 2014.