Telehealth Success Stories

Ohio's Hospice Logo

Ohio’s Hospice

Ohio’s Hospice of Dayton is the nation’s first hospice and palliative care organization to provide on-demand video consultation services to its patients and their family members.  Patients use an Ohio’s Hospice of Dayton mobile app, a custom version of ClairVista’s Live Expert Mobility module, to instantly connect to an available triage nurse or to other clinical services.

Patients can also use just a browser without software download, a unique feature of the Live Expert Anywhere module, and instantly connect to a clinician by clicking a button on a webpage.

These video consultations help Ohio’s Hospice of Dayton elevate the quality of patient engagement, better assess each patient’s condition, and easily share visual information with patients and their family members during video consultation.

Live Expert Mobility Ohio's Hospice iPad Menu Screen
Live Expert Mobility Ohio's Hospice iPad In Call

Ohio’s Hospice of Dayton is a non-profit, community-based hospice and palliative care organization providing end of life care.  Serving patients in a variety of settings, Ohio’s Hospice of Dayton provides its services through specialists in hospice and palliative care, including physicians, registered nurses, Advance Practice nurses, respiratory therapists, social workers, home health aides, chaplains, and pharmacists.

Philadelphia Digicontact Logo

Stichting Philadelphia Zorg – Netherlands

Stichting Philadelphia Zorg, a large healthcare provider in The Netherlands, serves 7,500 clients with disabilities in The Netherlands. Traditionally, Philadelphia provided these services through weekly scheduled visits to each client’s home. Using Live Expert for a new service named Digicontact, Philadelphia now also provides 24/7 care in real-time.  With one click, Live Expert immediately connects each client with an available caretaker for live video interaction and interactive information sharing.  With Live Expert, Digicontact makes its services more accessible and time­ly, increases patient engagement, and improves the overall quality of care.

By providing 24/7 access to care, DigiContact is revolutionizing healthcare delivery in The Netherlands. Clients can connect with a caregiver whenever they need help, and caregivers spend more time providing care and less time managing and traveling to appointments. Live Expert also allows caregivers to interact with clients more frequently, which has led to greater patient adherence to care plans and stronger rapport between clients and caretakers. And by increasing availability and timeliness of care, Philadelphia has been able to significantly reduce the number of visits to clients’ homes, thus reducing its overall cost of services.

But to operate a service like this, an organization needs much more than a videoconferencing system or a video plugin. What is needed is a comprehensive customer service system uniquely designed for real-time telehealth services. After a rigorous one year search for such a system in Europe and US, Philadelphia selected Live Expert and went live with Digicontact services in 2014.

More About DigiContact

Middin Logo

Middin (Netherlands) launches video engagement for Handicapped Patients

Clients of Middin, an organization that provides care and support for people with mental disabilities in The Hague, Netherlands, can contact caretakers in real-time and receive assistance using the Live Expert video chat system. With a single click of the Live Expert Mobility app on iPads, clients are automatically connected to an available caretaker for help.

Middin is expanding this innovative form of remote care to their clients and achieving many benefits such as increased accessibility and timeliness to care, a greater sense of security for clients, and decreased home visits. This telehealth service is available 24/7 from the specially trained caretakers in the Middin video contact center.

More About Middin