Omni-Channel Telehealth System

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Mobile Telehealth System

Customized & branded mobile app

  • Download app to any Apple or Android device.
  • Video, remote monitoring & self-service in one app.
  • User ID and authentication option.
  • Outbound calling to patient’s app.
  • Integration to native OS call & message features.

Flexible & comprehensive

  • Video call routing by service, language & location.
  • Add family, doctor or specialist to a live call.
  • Automated queues & virtual waiting rooms.
  • Automated content retrieval.
  • Co-browsing, file sharing & screen sharing.

Wide range of use cases

  • Home & hospice care.
  • Post acute care & therapies.
  • Rural healthcare.
  • Equipment & technical support.
  • Translation services.
  • HIPAA compliant cloud application for viewing patient data & setting alerts.

Live Expert Anywhere – 100% Browser Based

No software download required

  • One-click connection to available personnel.
  • No plugin or user account needed.
  • Connect from any webpage or email.
  • Use any desktop or mobile browser.
  • API’s available.

Flexible & comprehensive

  • Video call routing by service, language & location.
  • Add family, doctor or specialist to live call.
  • Automated queues & virtual waiting rooms.
  • Automated content retrieval.
  • Co-browsing, file sharing & screen sharing.

Live Expert Station – Computer Terminal, Kiosk, Tablet

Live Expert Station 3 Kiosks

Points of presence

  • Full kiosk application or SDK.
  • Custom menu, workflow & messages.
  • Interfaces to MSR, bar code scanner, printer, dispenser & RFID.
  • Electronic ID verification.
  • Remote software & content administration.

Gateway to unlimited services

  • One click-connection to available personnel.
  • Video call routing by service, language & location.
  • Automated queues & virtual waiting rooms.
  • Multi-party & live video call transfers.
  • Automated content retrieval.
  • Co-browsing, file sharing & screen sharing.

Live Expert Studio & Studio Mobile (for agents/clinicians)

Customer service system

  • Used for all Live Expert service sessions.
  • User defined layout.
  • Automatic content retrieval – patient records, patient location, service type, etc.
  • Easy controls for guided service session – co-browsing, file sharing & screen sharing.
  • Works seamlessly with existing systems.
  • Recording options – voice, video & Studio activity.
Live Expert Studio

Live Expert Enterprise (server) &
Patient Monitor Cloud (remote monitoring data & alerts)

Live Expert Enterprise Cloud Server Icon

Robust & secure cloud services

  • Sophisticated video call telephony switch.
  • Automated software & content distribution.
  • Session management, reports, analytics & alerts.
  • HIPPA compliant.
Important Features Wheel Healthcare