Healthcare Solutions

Live Expert Omni Channel Healthcare

The Live Expert System

Video Chat, Content Sharing, and Remote Patient Monitoring in one system for all digital channels – websites, emails, mobile devices, and kiosks.

Elevate the patient and provider experience

Advanced capabilities, including automatic video call routing by skill or service, real-time queue management, virtual waiting room, video call transfers, call back request management, and session recording, combine to deliver the best in class video-enabled patient engagement system.

Enable

One click connection for patients and clinicians

Works with all browsers –WebRTC and Flash based

One video consultation system for all digital channels and all devices

Improve

No software download, account creation, or multiple steps required

Robust collaborative tools – web content sharing, co-browsing, file sharing, etc.

Integrated access to remote diagnostic device readings

Elevate

Automatic agent/clinician selection and video call routing

Automatic skill, language & location based agent/clinician selection

Manages patient queues, virtual waiting room, video call transfers, callbacks, session recording

Deliver

Manages both real-time, on-demand services and scheduled services

Best-in-class video enabled patient engagement system

Transformative experience that is much more than video conferencing

Live Expert Anywhere
Live Expert Anywhere
Human interaction on websites.

Video consultation and content sharing in one window on the patient’s browser. No software download or account set up needed. One click instantly connects a patient to the right agent or clinician with the right skill.

Live Expert Mobility
Live Expert Mobility
Live consultation on mobile devices.

Live Expert capabilities on mobile devices (iOS and Android) – automatic video call routing, video consultation and content sharing. Full app or SDK option.

Live Expert Station - kiosk
Live Expert Station
Unlimited expertise at every location.

Complete application for live services at kiosks/terminals. Perfect for remote and rural areas. Video, content sharing & remote control of peripheral diagnostic devices. Run standalone or as companion to other applications. Off the shelf or custom equipment.

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Live Expert Studio
Call routing to the best available agent or clinician.

Agents/clinicians use one Live Expert Studio to support patients visiting from website, email, mobile devices, and kiosks or service terminals. Comprehensive reporting and analytics on video call sessions and patient satisfaction.