ClairVista Receives U.S. Patent for Its Live Expert® System
Chicago, IL – ClairVista announced today that the United States Patent and Trademark Office issued a patent for various inventions that gave rise to ClairVista’s Live Expert® system. Live Expert utilizes video conferencing, customer relationship management, and content sharing technologies to provide live, face-to-face customer support to retail or public locations using remote agents. ClairVista’s patent comprises 22 distinct inventions related to utilizing these technologies to remotely simulate an in-store sales consultation experience for customers.
The Live Expert system allows customers to use a menu screen, or scan a product or an ID card, and instantly conduct a video conference with the most knowledgeable agent available for each customer’s need. Customers receive live, expert consultation in the language of their choice, as well as agent-guided content to supplement the interactive service experience.
“Live Expert solves a basic problem for consumer businesses – how to cost effectively provide expertise and personalized service to each customer across thousands of locations,” said Chris Sang, CEO of ClairVista. “This patent and the underlying inventions have broad business applications and strengthen our leadership in the emerging videoconferencing CRM segment.”
Live Expert is the most complete system available for remote, live, video agent services. Built for rapid deployment and flexible enterprise integration, it has a comprehensive application suite for efficiently managing every aspect of video agent services and does not require proprietary hardware. Organizations can implement Live Expert in just days. Plus, ClairVista has embraced a price-leader strategy to accelerate adoption of its solution and provide rapid ROI to its customers.
ClairVista develops transformational technology solutions for retail and distribution businesses. ClairVista previously worked with McDonald’s Corporation to develop the Redbox Automated DVD rental business, which currently operates more than 12,000 self-service DVD rental machines in the United States. To learn more about Live Expert, visit www.clairvista.com.