Retailers
- Optimally match knowledge within your business to individual customer needs, in real time. We call this maximizing ROK (Return on Knowledge).
- Consistently provide store customers with superior expertise, on demand.
- Consumer electronics and appliances
- Home improvement
- Personal care
- Pet care
- Nutrition
- Automotive
- Sell broader assortment of products and services than available at each store.
- Provide store customers with their language choices for live agents.
- Achieve better results from training – centralized training of experts versus distributed training of store associates.
Manufacturers and Wireless Carriers
- Each Expert Station can be the gateway to multiple vendors that share in the technology investment.
- Gain direct access to end consumers with your own product or service consultants.
- Far more cost effective than sending sales consultants into retailers’ stores.
- Provide specialized consultation to authorized dealers.
Installation and Repair Services
- Sell and schedule services at the point of customer purchase.
- Efficiently target your services to your specific trade area.
Healthcare
- Make wide range of expertise available at every point of service delivery – e.g. retail medical clinics, small physician offices.
- Provide remote diagnosis of patient condition.
- Provide patients with language choices for consultation.
- Provide remote off-hour pharmacists or answer questions about OTC medications.
Financial Services
- Sell a wide range of products and services at small branch offices – e.g. inside grocery stores.
- For high-value customers, provide personalized, relationship-based interaction during routine transactions, such as ATMs.
Travel & Hospitality
- Provide a live agent option at self check-in and check-out kiosks to handle exceptions.
- For high-value customers, provide higher touch interactions at self-service kiosks.