1. How is Live Expert different from videoconferencing or other video chat systems?
Traditional videoconferencing and video chat systems require users to download and install special software and become familiar with system utilities. This is not a suitable experience for on-demand services. Live Expert requires no software download, provides simple, one-touch connection to agents, a full video telephony switch, and proven tools to efficiently manage every aspect of video chat service delivery. For a more complete list of key differences, refer to the document: It’s More Than Just Video Chat (PDF).