Retail & Consumer Services
Retail and consumer services use Live Expert to achieve a wide range of benefits for their onsite operations. Live Expert Anywhere extends these benefits to their online customers.
- Efficiently serve hundreds of locations without relying solely on onsite staffing.
- Efficiently handle customer overflow and off-hour needs.
- Effectively provide each customer with the right expertise.
- Efficiently provide specialized skills to all locations without the cost of onsite staff.
- Sell broader assortment of products and services than are available at each location.
- Increase customer engagement, improve sell-through, and increase transaction value.
Healthcare & Education
We are deploying Live Expert for tele-health and tele-education applications for our clients. These solutions dramatically reduce the cost of service delivery for our clients. Adoption of our technology will continue to increase in many exciting ways, among them:
- Tele-medicine consultation and scheduling workstations.
- Supplemental services for clinics, pharmacies, and remote healthcare facilities.
- Mobile consultation for healthcare professionals making house calls or in-field services.
- Language translation services.
- Tele-therapy services.
- Distance learning.
Manufacturers & Wireless Carriers
- Provide a gateway for an unlimited number of services through a single platform, at onsite locations as well as on your website, and watch customers use it as their service portal.
- Seamlessly directs customer video calls to any entity and agent based on your rules.
- Using centralized agents for live services provides a more efficient staffing model, a more effective training environment, and greater control over service quality standards.
Financial Services
- Add personalized service to impersonal transactions such as online banking and ATMs.
- For high-value customers, provide a live greeting from their account support teams.
- Efficiently sell a wider range of products and services at any location.
Travel & Hospitality
- Provide a live agent option at self check-in and check-out kiosks to handle exceptions.
- For high-value customers, provide higher touch interactions at self-service kiosks.
- Provide concierge services during off-hours and at locations that cannot afford onsite concierge services.
Delivery, Installation & Repair Services
- Customers can schedule services at the point of purchase.
- Live Expert can automatically route calls to different partners based on each customer’s location.
- Provides business performance, agent performance, and customer satisfaction scores to help you stay on top of things.