Fantastic Video & crystal clear voice
Life-sized , real-time video is made possible by using the advanced capability of the H.264 video codec--the standard for next generation video calling and HD video delivery. This is not the miniature window, jerky stuff normally associated with PC-based video conferencing. Rather, the Live Expert video call is delightful--as good as being there.
Not be understated, high fidelity audio is key to an enjoyable video conversation. Live Expert uses the wideband open standard Speex audio codec designed specifically for speech encoding on IP networks.
We spend a lot of time talking about video and voice quality because we are proud of what is implmented in Live Expert. We spend a lot of time thinking and experimenting with new ways to do packet loss concealment, jitter buffering, and packet shaping so you won't have to. The result is a experience that will delight your customers.
Effective Bandwidth Management and Quality of Service (QoS)
Placing an emphasis on a life-like experience requires Live Expert to optimize its engineering around that experience. The H.264 video codec enables the system to achieve twice the bitrate of previous generation codecs at half the bandwidth. Further, custom methods for rich content sharing are designed to minimize bandwidth required while delivering visually appealing selling and service content to the customer.
The Expert Enterprise gives the service manager the ability to set the bitrates used by the Expert Station and Expert Studio endpoints on a store-by-store and station-by-station basis.
Live Expert's application-based quality of service (AQoS) feature ensures that conferences will run smoothly even in the event that network congestion presents challenges to the specified encoding bitrates.
Lastly, the videoconference media and control streams follow standard VoIP conventions so the packets can be identified and prioritized using the standard methods in place today.
Integrates Well With Others
Live Expert has the frameworks, business objects and user interface to function as a complete CRM, content management and order entry system, but Live Expert can also easily interface with existing CRM data stores, merchandising systems, inventory controls systems, or order entry applications to avoid redundant content or master data replication.
No Proprietary Hardware
Live Expert does not require expensive investment in proprietary videoconferencing hardware. Rather, the Live Expert platform runs on standard PC hardware and off-the-shelf video cameras and microphones.
Foward-Looking VoIP
Voice and video VoIP technologies are maturing rapidly. While Live Expert uses the latest voice and video technologies, the product is designed to ensure that it can easily adopt future advancements in video codecs, audio codecs, and methods to manage endpoints and their presence on the network.
Security-Conscious
Live Expert’s security features are solidly proven yet can be easily flexible to fit into existing environments. Application and system-layer authentication and encryption are included in the Live Expert deployment.