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The Live Expert system is a complete video conferencing, sales and customer relationship management software solution. Live Expert is built on a services architecture to easily integrate with your company’s existing enterprise applications or function as a stand-alone system leveraging existing data and content.
When used with existing enterprise applications, Live Expert serves as the customer interaction portal, seamlessly converging information from disparate systems to provide comprehensive sales and support capabilities to remote Experts serving customers on the sales floor.
Live Expert consists of three primary components, each with a comprehensive suite of applications to manage every aspect of a live expert customer service system.