Live Expert


Customer Highlights and Case Studies


Hertz

Hertz

Hertz operates ExpressRent kiosks using the Live Expert system at hundreds of airport, off airport and retail locations. With Live Expert, Hertz can expand its points of presence for rental car services without adding onsite staff, as well as speed customers through the rental process, reduce wait times, and increase up sells.



Staples

Staples

Staples Canada uses Live Expert in its stores to provide additional services that would be too costly to staff at each store during all store hours. Live Expert allows Staples Canada to efficiently increase traffic and revenue to its stores. In 2012, ClairVista was selected Vendor of Year by Staples Canada.



Major Credit Card Company

Major Credit Card Company

A leading credit card company is using Live Expert for its account managers to video chat with their clients. Live Expert allows account managers to have face to face dialog with their customers more frequently. Customers start the video chat by simply clicking a Live Expert link in an email received from their account manager.



First American Equipment Finance

First American Equipment Finance

First American Equipment Finance, which has a $325 million lease portfolio, uses Live Expert to serve new and existing clients with video chat and interactive content sharing. FAEF clients can start a video chat from the FAEF website or by clicking a link in emails received from FAEF account managers.



NextgenID

NextgenID provides biometric ID kiosks for a variety of high security applications. NextgenID’s newly introduced kiosks use Live Expert to allow a remote agent to guide the kiosk user step by step through the biometric ID authentication process.



Globe Car

Globe Car, a car rental company in Canada, uses Live Expert to serve customers at its kiosk locations. Using Live Expert, a live agent guides kiosk customers through rental transactions, including the activation and use of all kiosk devices, and perform tasks as if they were onsite. This operating model allows Globe Car to cost effectively expand to new locations.