So you’ve seen or heard about a competitor’s product? Retailers that have compared Live Expert to other systems have unanimously determined that Live Expert is far superior – specifically, in video quality, completeness of application suite, overall technology architecture and ease of us for experts and customer service agents.
| Live Expert | Competitive Products | |
|---|---|---|
| Video Quality | Uses advanced video codecs to provide far superior video quality over the same bandwidth.
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Built on top of traditional videoconference products using older video codecs, limiting their ability to render large, high-quality video. |
| Audio Quality | Uses a wideband speech codec, achieving twice the audio quality of a traditional telephone conversation.
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Uses legacy speech codecs to be compliant with traditional telephone systems, or requires expensive transcoder hardware. |
| Rich Content | Live Expert’s advanced application architecture provides rich, high-resolution content sharing that does not require lots of bandwidth, and therefore, does not compete for bandwidth with video.
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Traditional videoconference product use desktop sharing for content which eats up large amounts of bandwidth for displaying content and dramatically limits network capacity available for video. Desktop sharing also places constraints on the resolution of the displayed content, limiting the ability to provide rich, interactive experience. |
| Comprehensive Software Suite and Customer Service Portal | The Live Expert Studio provides a complete application suite to seamlessly manage every aspect of the customer interaction, including CRM, product and service information catalog, store-level inventory availability and location, order entry, store personnel paging, printing documents, and more.
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Relies on desktop sharing of legacy applications, and agent must awkwardly jump among different systems. |
| Systems Design Focus |
The Live Expert software is designed and built from the ground-up (including the videoconferencing layer) to provide best of class capabilities for remote customer service in a public setting.
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Uses third-party, general-purpose software developed for office environment videoconferencing, not for customer service in a public setting. Constrained by limitation of third-party software and cannot provide best of class features. |
| Exploit Latest Technology | Advanced video codecs, wideband audio high-performance CPUs and GPUs--we are at an inflection point in technical advancement for inexpensively achieving high quality two-way video conversations.
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Traditional videoconference software must support legacy PCs with low-power processors commonly found in consumer desktops and business laptops as well as high latentency, low-bandwidth network connections. For this reason, they cannot exploit the full power of the latest technical advances. |
| Proven Track Record | There's nothing easy about engineering remotely operated, unattended, low-maintenance applications that run at thousands of locations. ClairVista has deep experience with and a successful track record in developing and rolling out such systems at thousands of retail locations. Recently, we lead the development of the Redbox Automated DVD machines and systems for McDonald’s, networked, self-service machines that are being installed at thousands of stores.
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