The Future of High Engagement Customer Service

Live video chat for online & onsite services.

Interactive content sharing & cobrowsing.

Skill & context based agent selection.

Currently handles 50,000+ service sessions per month with 90% sales conversion rate.

90% of live video agent kiosks in North America use Live Expert.



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Three Ways Customers Use Live Expert


  • LE Station

    Live, expert help at any location, any time.

    • Right expert each time.
    • Efficient on-demand staffing.
    • Gateway for unlimited services.
    • No proprietary gear needed.
    • Can be deployed in kiosk, terminal, or digital signage.
    • Can be added to existing self-service systems.

  • LE Anywhere

    Live video chat from any website or email—using any computer with just a browser.

    • Easy to use for customers.
    • No software to download.
    • Customer chooses 1-way video, 2-way video, or text.
    • Six ways to share content.
    • Call-back option when no agent is available.

  • LE Mobility

    Add LE Mobility as a plug in to your existing mobile app. Leverage the full capability of the Live Expert platform for mobile video chat services.

    We are currently seeking clients with specific uses cases for implementing this module.



It's Much More Than Video Chat


  • Providing live consultation at each customer touch point is a great idea. But do you have the tools to operate these services?

    Live Expert has been in continual development for more than 6 years with clients using this software across many industries. We also offer deep knowledge of user behavior and market adoption, as well as usability science for every aspect of video chat services.

    This knowledge and experience has made Live Expert the most widely used video chat customer service system today.

    See how Live Expert compares to ordinary video chat. Download our PDF.

  • LE Studio

    LE Studio is used by agents for providing video chat services. Its comprehensive, yet easy to use, features produce a great customer service experience.

    The same agents and LE Studios can serve both online and onsite customers. And agents can use the LE Studio together with any existing system without any system integration.

    Our clients are usually wowed by the advanced capability of the LE Studio. We believe you will be, too.

  • LE Enterprise

    LE Enterprise server manages every aspect of Live Expert. This includes selecting agents and routing video calls using ClairVista’s patented technology, configured for each client’s business rules.

    LE Enterprise also handles queues, callback requests, agent profiles, system configurations, system updates, session logging, and alerts, analytics and reports.