The Future of
High Engagement
Customer Service

Live video chat.

Interactive content sharing.

Skill & context based agent selection.

Superior customer service experience and ROI than phone, text chat & self service.

Currently handles 15,000 service sessions per month with 80% sales conversion rate.



HertzHertz ExpressRent Rolls Out Live Expert
Ultra DiamondsUltraDiamonds.com Launches Video Chat
Staples Canada Selects Live Expert for its Live Video Agent Service

Three Ways Customers Use Live Expert


  • LE Station

    Live, expert help at any location, any time.

    • Right expert each time.
    • Efficient on-demand staffing.
    • Gateway for unlimited services.
    • Kiosks, countertops, digital signage.
    • Easy to add to existing equipment.

  • LE Anywhere

    Live human interaction on any website—accessible from any computer.

    • Easy to use for customers.
    • No software to download.
    • Customer chooses one- or two-way video.
    • Six ways to share content.
    • Call-back option.

  • LE Mobility

    Personalized customer service seamlessly extends to mobile devices.



It's Much More Than Video Chat


  • Providing face-to-face consultation at each customer touch point is a great idea. But have you considered the tools you need to operate these services?

    Because ClairVista has provided Live Expert for more than five years, we have a huge lead in understanding the capabilities and limitations of related technologies as well as the needs of users. With that knowledge, we developed the industry’s most comprehensive and robust platform for video chat customer service.

    We have also chosen to offer this higher engagement customer service solution at a price point that companies pay for just ordinary text chat and call-back systems.

    See how Live Expert compares to ordinary video chat. Download our PDF.

  • LE Studio

    LE Studio is designed to create the best guided consultation experience for the customer. This means

    1. The agent has incredible tools.
    2. The agent has awareness and control over the customer’s experience.
    3. The tools are designed for ease of use so agents can focus on customers and not the tools themselves.

    We have yet to find a client who is not wowed by the LE Studio. We believe you will be, also.

  • LE Enterprise

    The LE Enterprise server manages every aspect of Live Expert services, including video call routing, queue management, customer session management, agent profiles and activities, and alerts, analytics and reporting. See the Features section for a more complete list of LE Enterprise’s full capabilities.