Human interaction on websites.
Video chat and content sharing in one window on the customer’s browser. No software download needed. One click instantly connects customer to the right agent with the right skill.
Hertz, the world’s largest car rental brand, is rolling out hundreds of ExpressRent™ kiosks powered by the Live Expert system. With Live Expert, Hertz customers can instantly video chat with a remote agent for live, face-to-face service for vehicle rentals at airports, off-airport locations, and on Hertz 24/7 website. By combining ExpressRent kiosks with Hertz’s 24/7 hourly rental service at locations like Lowes, Hertz is efficiently creating ubiquitous points of presence throughout the community.
Stichting Philadelphia Zorg, a large healthcare provider in The Netherlands, launched its new DigiContact video care service using ClairVista’s Live Expert® system. DigiContact uses Live Expert to provide on-demand and scheduled services through patients’ own computers and mobile devices. Live Expert instantly connects each patient to an advisor based on the patient’s need, language preference or location, enables face-to-face interaction, content sharing and session recording, and provides a complete system for operating video chat services.