Live Expert Anywhere
LE ANYWHERE
Human interaction on websites.

LE Anywhere provides video, voice, and content sharing in one unified interface on the customer’s screen.  Customers can use the service from any computer with just a browser.

Live Expert Mobility
LE MOBILITY
Live consultation on mobile devices.

Provides full capability of the entire Live Expert platform for mobile video chat and content sharing services. Supported by the same agents and LE Studios as online and onsite channels.

Live Expert Station - kiosk
LE STATION
Unlimited expertise at every location.

LE Station is used for onsite video chat services using kiosks, terminals, or digital signs. LE Station can run on off-the-shelf equipment or client selected kiosks.

Live Expert Video Chat System

There is no substitute for live human conversation and sharing visual information to assist customers.

  • Customer, skill, context and location based agent selection.
  • Cross channel service continuity.
  • Interactive content sharing, including co-browsing, desktop sharing and file transfers.
  • Configurable to your needs based on your business rules.

Hertz Logo CUSTOMER HIGHLIGHT: HERTZ

Hertz, the world’s largest car rental brand, is rolling out hundreds of ExpressRent™ kiosks powered by the Live Expert system. With Live Expert, Hertz customers can instantly video chat with a remote agent for live, face-to-face service for vehicle rentals at airports, off-airport locations, and on Hertz 24/7 website. By combining ExpressRent kiosks with Hertz’s 24/7 hourly rental service at locations like Lowes, Hertz is efficiently creating ubiquitous points of presence throughout the community.

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Staples LogoCUSTOMER HIGHLIGHT: STAPLES

Staples Canada, a 300-plus store division of Staples, Inc., has used Live Expert since 2009 to provide in-store graphic design services with live video chat and interactive content sharing. Customers use a touch screen computer to instantly connect to agents based on each customer’s language preference and service needs. While speaking face-to-face, agents share design concepts and product samples right on the customer’s screen for the customer to review and place an order.

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Hertz Extends It's 24/7 Service in Lowes (powered by Live Expert)

Hertz Extends It’s 24/7 Service in Lowes (powered by Live Expert)

AT&T Marketing Features Hertz ExpressRent Kiosk (powered by Live Expert)

AT&T Marketing Features Hertz ExpressRent Kiosk (powered by Live Expert)