Live Expert Anywhere
LE ANYWHERE
Human interaction on websites.

Video/voice/text chat and content sharing in one window on the customer’s browser. No software download needed. One click instantly connects a customer to the right agent with the right skill.

Live Expert Mobility
LE MOBILITY
Live consultation on mobile devices.

Live Expert capabilities on mobile devices – call routing, video/voice/text and content sharing. Full app or SDK option. Same system and agents support mobile, web, and kiosks.

Live Expert Station - kiosk
LE STATION
Unlimited expertise at every location.

Full kiosk application for live services at kiosks/terminals. Video, content sharing & remote control of devices. Run standalone or as companion to other applications. Off the shelf or custom equipment.

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Live video consultation with content sharing increases customer conversion, order value, and loyalty. But just a video plugin cannot create a great service experience. You need:

  • No software download or address book required.
  • Automatic agent selection and call routing.
  • Automatic skill, language & location based agent selection.
  • Manage call queues, call transfers, callbacks, session recording.
  • Integrated content sharing, file sharing, co-browsing.
  • One system for all channels and all devices.
  • And much more …

Hertz Logo CUSTOMER HIGHLIGHT: HERTZ

Hertz operates ExpressRent kiosks using Live Expert’s LE Station module at hundreds of airport, off airport and retail locations. With Live Expert, Hertz can expand its points of presence without adding onsite staff or making significant investments in rental offices. Using LE Stations, remote agents can serve any location on demand to speed customers through the rental process, reduce wait times, and increase upgrades and add-on sales. Hertz also uses Live Expert’s LE Anywhere module to provide online video chat services for member enrollment for it 24/7 program.

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philadelphia_digicontact250x250CUSTOMER HIGHLIGHT: PHILADELPHIA

Philadelphia, a large Dutch healthcare organization that serves thousands of handicapped clients in The Netherlands, provides telehealth services using Live Expert’s LE Anywhere and LE Mobility modules. In the past, Philadelphia provided these services through weekly scheduled visits to each client’s home. Using Live Expert, Philadelphia now makes its services available whenever clients need them, speaks with clients more frequently, and has achieved improved quality of care while reducing the cost of operations from fewer home visits.

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ClairVista Launches the Industry’s Most Comprehensive Mobile Telehealth Tablet

ClairVista Launches the Industry’s Most Comprehensive Mobile Telehealth Tablet ClairVista, the provider of Live Expert®, the leading video chat customer service system, announced the launch of its Mobile Telehealth...

Road Runner Sports Implements Live Expert for Video Chat Service

Road Runner Sports Implements Live Expert for Video Chat Service ClairVista, the provider of Live Expert®, the leading video chat customer service system, announced that Road Runner Sports implemented...