The Future of High Engagement Customer Service
The only omni-channel live video chat system for websites, email, kiosks and mobile devices.
Skill and context based agent selection.
Interactive content sharing andco-browsing.
Handles over 80,000 video chat sessions per month with 90%+ sales conversion rate.
1500 kiosks run Live Expert, over 90% of all video agents kiosks in North America.
Three Ways Customers Use Live Expert
Live, expert help at any location, any time.
- Right expert each time.
- Efficient on-demand staffing.
- Gateway for unlimited services.
- No proprietary gear needed.
- Can be deployed in kiosk, terminal, or digital signage.
- Can be added to existing self-service systems.
Live video chat from any website or email—using any computer with just a browser.
- Easy to use for customers.
- No software to download.
- Customer chooses 1-way video, 2-way video, or text.
- Six ways to share content.
- Call-back option when no agent is available.
Add LE Mobility as a plug in to your existing mobile app. Leverage the full capability of the Live Expert platform for mobile video chat services.
We are currently seeking clients with specific uses cases for implementing this module.
It's Much More Than Video Chat
Providing live consultation at each customer touch point is a great idea. But do you have the tools to operate these services?
Live Expert has been in continual development for more than 6 years with clients using this software across many industries. We also offer deep knowledge of user behavior and market adoption, as well as usability science for every aspect of video chat services.
This knowledge and experience has made Live Expert the most widely used video chat customer service system today.
LE Studio is used by agents for providing video chat services. Its comprehensive, yet easy to use, features produce a great customer service experience.
The same agents and LE Studios can serve both online and onsite customers. And agents can use the LE Studio together with any existing system without any system integration.
Our clients are usually wowed by the advanced capability of the LE Studio. We believe you will be, too.
LE Enterprise server manages every aspect of Live Expert. This includes selecting agents and routing video calls using ClairVista’s patented technology, configured for each client’s business rules.
LE Enterprise also handles queues, callback requests, agent profiles, system configurations, system updates, session logging, and alerts, analytics and reports.