Human interaction on websites.
LE Anywhere provides video, voice, and content sharing in one unified interface on the customer’s screen. Customers can use the service from any computer with just a browser.
Hertz, the world’s largest car rental brand, is rolling out hundreds of ExpressRent™ kiosks powered by the Live Expert system. With Live Expert, Hertz customers can instantly video chat with a remote agent for live, face-to-face service for vehicle rentals at airports, off-airport locations, and on Hertz 24/7 website. By combining ExpressRent kiosks with Hertz’s 24/7 hourly rental service at locations like Lowes, Hertz is efficiently creating ubiquitous points of presence throughout the community.
Staples Canada, a 300-plus store division of Staples, Inc., has used Live Expert since 2009 to provide in-store graphic design services with live video chat and interactive content sharing. Customers use a touch screen computer to instantly connect to agents based on each customer’s language preference and service needs. While speaking face-to-face, agents share design concepts and product samples right on the customer’s screen for the customer to review and place an order.